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This year's National Forum will begin on Sunday, December 4, and continue through Wednesday, December 7. Please click here for workshop session descriptions.
Sunday, December 4 and Monday, December 5:
The National Forum offers Learning Labs, Minicourses, a Scientific Symposium, and Forum Excursions, which are pre-conference, highly interactive sessions. Learning Labs last for a half-day, while the Scientific Symposium, Minicourses, and Excursions are full-day sessions.  
Tuesday, December 6 and Wednesday, December 7:
The two-day General Conference typically features four keynote presentations, more than 100 workshops, a full Exhibit Hall, the National Forum Bookstore, quality improvement storyboards, a CEO and Leadership Summit, and numerous opportunities for networking, including Special Interest Breakfasts. ​​​​

Detailed Agenda

Sunday, December 4, 2011
Learning Labs


7:00 AM – 6:00 PM
Registration open


11:00 AM – 12:00 PM
National Forum Orientation (optional)
1:00 PM – 4:30 PM Learning Labs
Monday, December 5, 2011
Minicourses, Scientific Symposium, and Forum Excursions   
7:00 AM – 8:00 AM National Forum Orientation (optional)
and Continental Breakfast (Minicourse and Excursion Attendees)
7:00 AM – 6:00 PM
Registration open
8:30 AM – 4:30 PM 
Minicourses (lunch provided)

8:30 AM – 4:30 PM
Scientific Symposium (lunch provided) at the Gaylord Palms: Presented in Partnership with
8:30 AM – 5:00 PM
Forum Excursions (lunch provided), meet at the Gaylord Palms
3:30 PM – 6:30 PM
Welcome Reception in Exhibit Hall
Tuesday, December 6, 2011
General Conference Day One
7:00 AM – 8:00 AM
Registration, Continental Breakfast,
National Forum Orientation (optional)​
8:00 AM – 9:00 AM​
Keynote One​: Maureen Bisognano


9:30 AM – 10:45 AM​ Workshop A​
11:15 AM – 12:30 PM Workshop B (repeat of A workshops)
12:30 PM – 1:30 PM Lunch
1:30 PM – 2:45 PM
Workshop C
3:15 PM – 4:15 PM
Keynote Two: Michael J. Fox
4:30 PM – 6:30 PM Storyboard Reception in Exhibit Hall
Wednesday, December 7, 2011
General Conference Day Two


7:00 AM – 8:00 AM
Continental Breakfast
7:00 AM – 7:45 AM
8:00 AM – 9:00 AM
Keynote Three: Eric Greitens
9:30 AM – 10:45 AM
Workshop D
11:15 AM – 12:30 PM​ Workshop  E (repeat of D workshops)​
12:30 PM – 1:30 PM​ Lunch​
1:30 PM – 2:30 PM Presentation of the Picker Award for Excellence to Don Berwick

National Forum Excursions 

Forum Excursions: Quality Improvement Field Trips
Monday, December 5, 8:30 AM – 5:00 PM
Join us on Monday, December 5 for an all-day field trip to investigate how global businesses based in Orlando pursue continuous quality improvement. Health care organizations perform many of the same underlying functions as companies in other industries — join us as we take advantage of shared learning on these energizing Excursions.

Field trips start at the Gaylord Palms Resort and Convention Center. Participants will then travel to their selected destination for a three-hour tour and presentation led by destination staff and IHI faculty. Afterward, attendees will explore the lessons learned and their applicability to health care during an afternoon "deep dive" led by IHI faculty.
Please note:
  • Complimentary transportation will be provided to and from the Gaylord Palms Convention Center.
  • Excursions will likely involve walking long distances, but are accessible to all.
  • Visits will take place rain or shine.
  • Space is limited to 45 participants per Excursion.
  • Breakfast and lunch are included.


FE1: Marriott World Center: Large Scale Operations and Flow


Learn how the Marriott handles the flow of large volumes of visitors, yet still manages to offer superb customer service in the front office; adhere to tight schedules in the banquet kitchen; run a golf club; tend to every detail of event and convention services; and manage daily housekeeping operations.


FE2: Universal Orlando ®: Safety and Reliability

FULL: Please call 617-301-4800 to be added to the waiting list  

Discover how Universal's Creative Team produces impressive stunts and spectacles while ensuring the safety of staff and visitors. From details on safe costume and prop design to choreography of realistic fight sequences, participants will learn from a variety of experts. A behind-the-scenes look will focus on the Universal Orlando® culture of safety first.


FE3: Central Florida Zoo: Patient Care and Operations
FULL: Please call 617-301-4800 to be added to the waiting list
Take a behind-the-scenes tour to learn how animal experts care for over 400 of their patients: wild animals!


FE4: EA SPORTS - Tiburon: Innovation and Creativity
Join the leaders in the video game industry as they describe best practices to foster an environment of continuous innovation and creativity. Participate in EA SPORTS- Tiburon's new product design processes, learn about their methods for keeping pace with customer preferences, and explore their multidisciplinary approach to engage experts working together to move a concept through the development process.


FE5: Gaylord Palms: Joy in Work and Staffing Best Practices
FULL: Please call 617-301-4800 to be added to the waiting list
Study how this large hotel and convention center handles staffing assignments, manages unprofessional behavior, keeps employee attrition rates lower than the industry standard, and incorporates joy in work.


FE6: Seaworld ®: Managing Complex Systems
FULL: Please call 617-301-4800 to be added to the waiting list
See for yourself how this popular destination creates and reliably executes complex processes to care for thousands of animals, support staff, and manage animal rescue operations.

Scientific Symposium / CEO and Leadership Summit​ 

17th Annual International Scientific Symposium on Improving the Quality and Value of Health Care
Presented in partnership with
Monday, December 5, 8:30 AM – 4:30 PM
The Scientific Symposium features rapid-fire presentations of peer-reviewed papers, with an afternoon storyboard session. The focus is on advances in improvement research in health services delivery and health professions education.
The goals of the Symposium are:
  • To encourage, accelerate, and improve the science of continuous improvement in health care and health professions education
  • To provide a forum in which investigators from around the world can introduce new work for peer review and discussion
More details are available here.

Register for the Forum Excursion of your choice or the Scientific Symposium by clicking on the "Enroll" tab.
14th Annual CEO and Leadership Summit
Tuesday, December 6, 9:30 AM - 2:45 PM
$595 (included with General Conference fee)
IHI’s National Forum CEO Summit is an extended workshop designed specifically for CEOs and their executive leadership team. During this unique program, speakers from both within and outside health care will share strategies and successes of leading organization-wide culture change and innovation. This interactive and invigorating session will focus on novel ways to accelerate improvement to care at the individual, system, and whole country level.
For further details or to register, please email