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How can I go back and change my registration?
If you are enrolled in this session and would like to edit your enrollment or your sessions, please follow these steps:

1. Click “Log In/Register” at the top of the page and enter your username and password.
2. Once you’re logged in, click on “My IHI” at the top right.
3. From the left-hand menu, choose “My Offerings.”
4. Under "My Enrollments," you will see this event listed.
5. Right below the event title, you will see a hyperlink that says “Manage Orders.”
6. Click on “Manage Orders” and order information will appear for your Forum enrollment. Change badge information and edit sessions there.
7. Be sure to hit “Commit Changes” before exiting the browser. This will ensure that the changes made to your enrollment are saved.
What does my registration include?
Registration to a Learning Lab on Sunday, December 4, will include access to a Learning Lab of your choice. Minicourses, Scientific Symposium and Forum Excursions take place on Monday, December 5. Registration for each of these agenda items includes access to the session of your choice, meals, and networking opportunities. General Conference registration includes access to all keynotes, sessions, meals, Exhibit Hall, and networking opportunities on Tuesday, December 6 and Wednesday, December 7, such as Special Interest Breakfasts.
Are spouses and/or kids allowed to attend conference activities?
The event and all related conference activities are for registered attendees only. Guests are welcome at evening receptions; please see IHI staff at the Registration Desk for guest name badges. No children or infants are allowed at any conference-sponsored activities or receptions. If child care is needed, please check with your hotel.
What hours will registration be open onsite?
Registration will be located in the conference foyer, and is open during these times:
  • 7:00 AM – 6:00 PM on Sunday, December 4
  • 7:00 AM – 6:00 PM on Monday, December 5
  • 7:00 AM – 6:00 PM on Tuesday, December 6
  • 7:00 AM - 2:00 PM on Wednesday, December 7


Where can I find an overall National Forum agenda?
A high-level agenda with conference times and activities can be found by clicking here.
How can I find specific session information?
To review full session details, please click here.
Will session presentations be available after the show?
Yes, all National Forum registered attendees will receive access to the Learning Center, which will include all conference presentations synched with audio and PowerPoint presentations. Registered attendees will receive an email after the National Forum with their Learning Center log in details.
Does the National Forum offer Continuing Education credits?
In support of improving patient care, the Institute for Healthcare Improvement is accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for the health care team.
This activity will be submitted to the National Association of Healthcare Quality for CPHQ CE credit.
The National Forum carries a maximum of 19.25 contact hours.
For more information on Continuing Education, including how to obtain a CE certificate, please click here.


Is there an easy way to find other attendees that may have like interests or businesses?
The National Forum offers various types of networking throughout the conference. There will be a Welcome Reception in the Exhibit Hall on Monday, December 5 from 3:30 PM – 6:30 PM. On Tuesday, December 6 there will be a Storyboard Reception in the Exhibit Hall from 4:30 PM – 6:30 PM, as well as several book signings. There will also be Dine Arounds at the Gaylord Palms on Tuesday night where attendees can network over dinner at one of the Gaylord Palms award winning restaurants. For more information on Dine Arounds, please visit the IHI Dine Around staff in the Los Angeles Room at the Marriott World Center. On Wednesday, December 7, there will be Special Interest Breakfasts, where attendees can network with colleagues to discuss a variety of improvement topics over breakfast.
A Message Board will be located next to the Registration Desk where attendees may place job postings and messages for other attendees.
Is there available space at any nearby hotels to hold side meetings?
Yes. Please contact our affiliate meeting manager, Allison Alling, at or 617-301-4991 for information about arranging an affiliate meeting.


What meals will be provided at the National Forum?
On Sunday, December 4, a refreshment break will be provided for all Learning Lab attendees at the Marriott World Center. On Monday, December 5, continental breakfast, refreshment breaks, and lunch will be available for Minicourse attendees at the Marriott World Center. Continental breakfast and lunch will be available at the Gaylord Palms for Scientific Symposium and Forum Excursion attendees.
Will there be shuttle transportation available?
IHI will provide complimentary shuttle service to and from the conference each day to the properties listed on the hotel and travel tab above. The shuttle will run approximately every 20 minutes. Properties not listed will not be part of the National Forum shuttle route. IHI will also offer complimentary service from the Marriott World Center to MCO Airport on the last day of the General Conference, Wednesday, December 7 from 12:00 PM – 4:00 PM.
Shuttle Operating Hours:
Sunday, December 4              6:30 AM – 10:00 PM
Monday, December 5             6:30 AM – 10:00 PM
Tuesday, December 6            6:30 AM – 10:00 PM
Wednesday, December 7      6:00 AM – 4:00 PM
Is there a special conference hotel rate?
Several properties, including the conference headquarters, the Marriott World Center, have special room rates. To receive IHI's special room rate, please identify yourself as part of the “IHI” group.
Will wireless connectivity be available?
The Marriott World Center and the Gaylord Palms will have high-speed wireless Internet access. We encourage participants to bring their laptops to their sessions to take notes and view presentations. Meeting rooms will be set with work tables whenever possible.
Will business services be available?
The business center is located next to the Palms Registration Desk in the Crystal Foyer at the Marriott World Center. It is a full-service business center, offering professional printing services as well as shipping, receiving, copying, and faxing.
Business Center Hours:
Monday – Friday              7:00 AM – 6:30 PM
Saturday – Sunday           8:00 AM – 4:00 PM
Will baggage check be available?
If you are staying at the Marriott World Center, please see the hotel bell staff to store any luggage after check-out. If you are staying at one of our additional hotel properties, you will be notified where to check your luggage on the last day of the General Conference, Wednesday, December 7 by IHI shuttle staff.
Where can I purchase books authored by National Forum presenters?
The National Forum Bookstore features books authored and edited by our world-renowned faculty. The bookstore is located in the Crystal Foyer at the Marriott World Center. There will also be several distinguished book signings next to the bookstore. Please check the Conference Guide for authors and timings.
National Forum Bookstore Hours:
Monday, December 5             3:30 PM – 6:30 PM
Tuesday, December 6            7:30 AM – 6:30 PM
Wednesday, December 7      7:30 AM – 3:30 PM
Where is the Lost and Found located?
Items found during conference hours will be turned into Onsite Assistance in the Los Angeles room at the Marriott World Center. All unclaimed items left in Onsite Assistance will be given to the Loss Prevention Department. To contact the Loss Prevention Department, dial “55555” from any hotel phone. Please do not leave any personal belongings unattended in meeting rooms. IHI is not responsible for lost or stolen items.
Can I use my pager, cell phone, or camera?
Yes, but we do ask that you be considerate of other attendees. Please turn your cell phone and pager to the silent mode while you are in sessions and do not use cell phones in the session rooms. Out of respect for our presenters, we ask that no flash photography, video and/or audio recorders, or laser pointers be used during any session.
Will there be a first aid station?
For routine medical assistance, there is a first aid station in the San Francisco room at the Marriott World Center. The IHI first aid staff will have a list of certified medical professionals on call. The first aid station is open during conference hours only. In an emergency, please dial “0” on any hotel phone and request assistance from the operator. IHI Blue Shirt and Marriott World Center staff are also available to assist.
Will there be a location where I can meditate/pray?
Yes. The San Francisco room at the Marriott World Center has been reserved for this purpose.
Will there be a private location available for nursing mothers?
There is a private area within the First Aid station located in the San Francisco room at the Marriott World Center. Power is also available within this space.
Is smoking permitted in the facilities?
Smoking is not allowed in any conference location. Please use designated smoking areas outside the facilities.
Is there recommended dress attire while attending the National Forum?
Business casual is appropriate attire while attending sessions at the National Forum. Please note that inside the convention center it can be cool in the meeting rooms; please plan to bring a sweater or jacket for your personal comfort level. Casual evening attire is appropriate for all receptions and networking events.
What if I have an emergency or a special need/request?
To notify IHI in advance of a special need or request, please call IHI’s Customer Service department at 617-301-4800. If a special need or request arises while at the National Forum, please see an IHI Blue Shirt or Marriott World Center staff member. In case of an emergency, please dial “0” on any hotel phone to request assistance from the operator or dial “55555” to connect directly to the Loss Prevention Department.
Is parking available at the Marriott World Center?
Ample parking is available at all conference properties. At the Marriott World Center, on-site parking costs 13.85 USD per day, while valet parking costs 23.43 USD per day.
Where can I find information about Orlando-area discounts and activities?
IHI is working with with Orlando Convention to help you make the most of your time in Florida, for less. Discounts available include include restaurants, golf, attractions, nightlife, shopping, and much more. Click on the icon below to see detailed information and discount coupons that can be printed and used in Orlando:

For further questions, please call IHI Customer Service at 617-301-4800 or via email at
Please note that all of the times listed above are tentative and subject to change.