Cancellations, Substitutions, and Refunds:
Full registration fees are refundable if submitted in writing to email@example.com
on or before Jan 19, 2018. If you are entitled to a refund, expect the refund within 30 days. All refunds will be issued back to the original payment type. Registrations and cancellations received after Jan 19, 2018 are not refundable. If you need to cancel after Jan 19, 2018, please call our Customer Service department at 1-617-301-4800. Registrants unable to attend may send a substitute. Substitutions can be made at any time by calling 1-617-301-4800.