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Featured Speakers

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Frank FedericoFrank Federico, RPh, Vice President, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of patient safety collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Boston Children's Hospital. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.

James Won.jpgJames C. Won, PhD, is the Manager of Human Factors Engineering for the Center for Healthcare Quality and Analytics at the Children's Hospital of Philadelphia (CHOP), Adjunct Assistant Professor at the University of Pennsylvania's Perelman School of Medicine, and Lecturer at the School of Engineering. He received his BS and MS in Mechanical Engineering from Massachusetts Institute of Technology (MIT), and his PhD in Human Factors Engineering from Tufts University. His professional experience prior to CHOP included work for the Department of Defense, Intelligence Agency, Missile Defense Agency, and the Federal Aviation Administration. He is currently leading the human factors program at CHOP, supporting a variety of initiatives in the collective journey to high reliability and safe patient care.