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Session Details

​​​​​​​​​​​​​January 17, 2019, 2:00 PM ET: NEW Guidance for Governance of Health System Quality – What Trustees Should Know and Do

  • Beth Daley Ullem, MBA, President, Quality and Safety First
  • Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI)

  • Ruth A. Mickelsen, JD, MPH, Senior Lecturer, University of Minnesota School of Public Health; Chair, HealthPartners Board of Directors​​​

How well do health care boards oversee health care quality? Trustee oversight of finances has a long track record, while accountability for health care quality is relatively new and features a steep learning curve. There are hundreds of quality metrics to understand along with dozens of initiatives to improve care. Indeed, board members often complain that they're handed so much information, it's hard to ask hard questions, let alone engage in oversight.

Is there a better way for boards to fulfill their mandate of ensuring health systems live up to theirs on quality? Maybe so. The IHI Lucian Leape Institute​ has just released a white paper, that pairs a new online assessment tool with a new framework, to help boards and health care leaders work together to take a giant step forward with governance of quality. We'll get into details on the January 17 WIHI: NEW Guidance for Governance of Health System Quality – What Trustees Should Know and Do. We hope you'll tune in!

Our guides for the WIHI start with Beth Daley Ullem, lead author of Framework for Effective Board Governance of Health System Quality. She says that with the new material, trustees now have a framework and assessment tool for health care quality that, for the first time, pairs desired quality goals with corresponding and practical governance steps. The idea is for Boards to compare their own quality oversight activities to a "gold standard" of effective governance and, when gaps are identified, to better understand the precise actions needed to close them.

For IHI's Tejal Gandhi, WIHI's second panelist, there's a crying need for this type of tool and the accompanying framework. Both take a fresh look at the IOM aims​ for achieving health care quality, restated from the patients' perspective. Gandhi adds that as important as safety is, boards have in a way gotten stuck there; they must also learn how to provide oversight of a health system's work on all six IOM aims, as well as behavioral health, population health, and social determinants of health.

If it seems like a daunting task for boards to broaden their terms of engagement without a lot of allotted extra time, Ruth Mickelsen, Board Chair for Health Partners, will offer WIHI listeners some thoughts on how to introduce the new resources to trustees. A key contributor to the design of the new framework, she says it integrates and simplifies a panoply of available advice out there on governance today.  ​

Our panelists are eager to engage with you. Thanks for joining the January 17 WIHI, and tell all the leaders and board members you know about the upcoming WIHI program​ and the new material. This is a great way for health care organizations to strengthen their commitment to quality in 2019.  ​

Please click here to create a calendar invite for the 2 PM ET broad​cast.