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Featured Speakers

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Nicole BrandtM.E. Malone, MS, MPH, is the deputy director of the Betsy Lehman Center for Patient Safety, a Massachusetts state agency that coordinates a statewide program of research, data analysis, and communications to reduce medical harm in the Commonwealth. The Center is named for the Boston Globe health reporter and mother of young girls who died in 1994 from a preventable medical error while being treated for breast cancer. Betsy Lehman's death became a catalyst for improving patient safety in Massachusetts and nationally. M.E. joined the Center as its director of policy and planning after earning an MS and an MPH from Tufts University School of Medicine in 2014. Before returning to graduate school, she spent 25 years as a news journalist, including more than 10 as a staff reporter and assistant editor at the Boston Globe. She was a researcher for the newspaper's investigative unit, the Spotlight Team, and a daily beat reporter covering government affairs at Boston City Hall and the Massachusetts State House.

Gandhi_Tejal_thumb.jpgRose Hendricks, PhD, is a researcher at the FrameWorks Institute. She studies public thinking about social and scientific issues and tests frames that improve communications about those issues. As a cognitive scientist, Rose is an expert in the relationship between metaphor and thinking. In prior research, she has studied how metaphors for cancer, such as "battle" and "journey," affect how people think about their experience with the disease. She has also investigated the influence of native language (English or Mandarin Chinese) on how people think about time. Rose is a member of the leadership team for ComSciCon, an organization that holds science communications workshops for graduate students across the United States. She earned a BS in cognitive science from Vassar College and a PhD in cognitive science from the University of California at San Diego.

Gandhi_Tejal_thumb.jpgWilliam Berry, MD, MPA, MPH, FACS, is a Principal Research Scientist at the Harvard School of Public Health.  He is the Associate Director of Ariadne Labs which he co- founded with Dr. Atul Gawande in 2012.  He was on the team from the Harvard School of Public Health who worked with the World Health Organization to create the WHO Surgical Safety Checklist.  He attended Johns Hopkins University School of Medicine and achieved board certification in General Surgery, Thoracic Surgery and Surgical Critical Care and was a practicing cardiothoracic surgeon for 17 years. He teaches quality improvement at the School of Public Health. He has a deep interest in improving the system of care and the communication and teamwork necessary to provide the best care to patients.