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Session Details

​June 29, 2017, 2:00 PM ET: How to Fail Forward (Quickly) on the Road to Population Health

  • Soma Stout, MD, MS, Vice President, Institute for Healthcare Improvement (IHI)
  • Aimee Budnik, Director, Summit County Pathways HUB, Akron Summit Community Action, Inc.
  • Kim Fairley, Care Management Supervisor, North Colorado Health Alliance
  • Paul Howard, MPA, Director of Community Initiatives, 100 Million Healthier Lives, IHI

Learning from failure is an important part of the quality improvement process in health care. Groups focused on improving the health of communities are equally discovering the value of "failing forward," as it's sometimes called — that is, leverage the learning from failure to accelerate progress — especially as many are going about the work in decidedly new ways. We're going to find out what this looks like in two communities on the June 29 WIHI: How to Fail Forward (Quickly) on the Road to Population Health. We hope you'll tune in.

Our stories emerge from a boot camp of sorts known as Spreading Community Accelerators through Learning and Evaluation, or SCALE, funded by the Robert Wood Johnson Foundation and part of the larger 100 Million Healthier Lives initiative. SCALE comprises 24 communities, including the communities in Ohio and Colorado that are our featured WIHI guests, who've spent the past 24 months learning new leadership skills and, for the first time, improvement methods to deepen their work on a range of community health issues. SCALE communities are engaged with everything from reducing chronic disease among homeless women and decreasing teen pregnancy, to replacing food deserts with affordable, healthy options, to building greater resiliency among children traumatized by violence. 

On the June 29 WIHI, Kim Fairley from the North Colorado Health Alliance will describe an effort to reach out to high utilizers of 911 for non-emergencies in order to better understand and redirect these individuals' needs. This work involved multiple agencies that weren't used to coordinating with one another, so "failing forward" was almost inevitable. The same can be said for Ohio's Akron Summit Community Action, whose director, Aimee Budnik, will walk us through some of the pitfalls they encountered trying to better match community health workers with pregnant women in need of supports and services.   

Soma Stout and Paul Howard will describe the broader ambitions for SCALE and provide the all-important context within which to understand what's happening in any particular community. What's your "fail forward" story? How has that made your work in health care or in the community that much smarter? Please join us for WIHI on June 29.