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Featured Speakers

​​​​​​​​​​​​​​​​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

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Dr. Amar Shah is Consultant Forensic Psychiatrist & Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and board level on quality at ELFT, including quality improvement, quality assurance, quality control and quality planning. Dr. Shah is the lead for quality improvement at the Royal College of Psychiatrists, and the national QI lead for the mental health safety improvement programme run jointly by NHS Improvement and CQC.

He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and health care systems across the world.

Dr. Shah has completed an Executive MBA in health care management, a Masters in mental health law and a postgraduate certificate in medical education. He is a regular national and international keynote speaker at health care improvement conferences and has published over 20 peer-review articles in the fields of forensic psychiatry and quality management.

Lindsey_edited.pngLindsey Bourne, Director of Education, PFCCpartners, supports health care organizations and advisors alike to partner authentically, promoting improvement in patient care. In 2016, Lindsey was in the hospital for nine days, diagnosed with multiple blood clots in the lungs and a blood clot in the leg. She now uses this experience to bring the patient perspective to all efforts at PFCCpartners. This includes partnering with health care organizations to develop patient/family engagement strategies across the country. Lindsey's mission is to facilitate collaboration among patients, families, and health care organizations by providing her experience and knowledge of quality improvement to promote partnerships in health care.

Barbara_edited.pngBarbara Grey is the Director & Quality Improvement (QI), South London and Maudsley, NHS Foundation Trust. She’s held this position since the program’s inception in 1999. Prior to this Barbara worked clinically as an occupational therapist and led, managed, and developed multidisciplinary services.  She has a keen interest in helping leaders and managers design organisational interventions that work for them in their particular context. She also has a zest for helping individuals, teams, and services improve the way they work, attending to team dynamics that can be "messy" whilst at the same time ensuring that work is delivered on time, within budget and to the highest quality. Barbara believes that leaders and managers have a responsibility to support and challenge individuals and teams so that they can reach their potential and provide the best possible services. 

​​Sarah Davenport has been a service user at SLaM for some time, using two of its specialist services and thus has experience of inpatient, day care, and outpatient services. In the past three years, she has participated in various activities including attending Advisory Group meetings, Clinical Governance Executive board meetings, and participating in several Quality Improvement workshops. Additionally, Sarah has been involved in several projects such as the development of the Centralized Place of Safety and the delivery of training to staff and student nurses. She has a professional background in health care and has been able to bring this perspective to her involvement in SLaM's improvement work.

gabrielle edited.pngGabrielle Richards is the Head of Inclusion, Recovery, Occupational Therapy, and Allied Health Professionals at the South London and Maudsley NHS Foundation Trust, one of the leading mental health institutions in the UK. She has worked in mental health most of her working life and is a Fellow of the Royal College of Occupational Therapists. Gabrielle is past chair of the Specialist Section for Mental Health and was part of the project team that wrote the Colleges First Mental Health Strategy. She is very involved in service-user co-production and developed the Trusts Recovery College and volunteering service. Gabrielle has presented at many conferences and contributed chapters to several mental health occupational therapy books. She is the current Royal College alternate delegate for World Federation of Occupational Therapist.