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Session Details

​​​​​​​​​​May 17, 2018, 2:00 PM ET: Giving Patients and Families the Tools to Be Health Care Improvers

  • Amar Shah, Consultant Forensic Psychiatrist & Chief Quality Officer, East London NHS Foundation Trust 
  • Lindsey Bourne, Director of Education, PFCCpartners
  • Barbara Grey, Director SLaM Partners & Quality Improvement (QI), South London and Maudsley NHS Foundation Trust 
  • Sarah Davenport, Service User Consultant, South London and Maudsley NHS Foundation Trust 
  • ​Gabrielle Richards, Head of Inclusion, Recovery, Occupational Therapy, and Allied Health Professionals, South London and Maudsley NHS Foundation Trust​ 

Patients and families are playing a greater role in health care quality improvement. Over the last decade participation has grown to include serving on Patient and Family Advisory Committees, or PFACs; regularly meeting with hospital board safety and quality committees; joining co-design and co-production initiatives; and speaking or leading sessions at QI conferences. 

Along the way, there's been some exposure to QI principles and methods, but now some organizations believe it's essential for patients and families to have training in basic improvement to enhance their influence and involvement. It's an exciting development and we're going to talk with some people behind such efforts on the May 17 WIHI: Giving Patients and Families the Tools to Be Health Care Improvers. We hope you'll join us! 

We have much to learn from East London NHS Foundation Trust (ELFT) and its Chief Quality Officer, Amar Shah, who is on a mission to ensure that ELFT's patients and families, or "service users" as they're called, gain a working knowledge of improvement science​. So far, over 100 service users have been trained in QI including the Model for Improvement, PDSA cycles, run charts, and the like — fueling their involvement in nearly half the organization's improvement projects. For Dr. Shah, such knowledge is the difference between offering input alone and doing the work of redesigning and improving care alongside ELFT staff. On WIHI, learn more about the service users engaged in this work, most of whom receive mental health services from ELFT, and the improvements they've had direct involvement in making.

At the South London and Maudsley Trust (SlaM), there's another concerted effort to equip service users with improvement basics as part of a larger menu of offerings from what’s called Recovery College​. Barbara Grey, Gabrielle Richards, and Sarah Davenport will describe what's going on.

And, at PFCCpartners, training in improvement science​ is now a growing part of their work with Patient and Family Advisors in the US and Canada. Patient and Family Advisory Councils are the key mechanism for influencing QI at health systems in North America. Lindsey Bourne will describe how greater facility with the language of improvement and its methods makes all advisors more effective.    

The May 17 WIHI promises to be rich with ideas, examples, and possibilities. We hope you'll take part.​

Please click here to create a calendar invite for the 2 PM ET broadcast.