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Featured Speakers

Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Jarret,-Mark-MD_120.jpgKaren Baldoza is an Executive Director at the Institute for Healthcare Improvement (IHI). She oversees IHI’s body of work aimed at improving care for frail older adults with complex needs and is co-lead of IHI’s Improvement Capability Focus Area. As a trained Improvement Advisor and Lean Facilitator, Karen also leads and coaches staff in improvement within IHI. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an Assistant Director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts.
Ganz-Lord_Franz_120.jpgChristina Gunther-Murphy is an Executive Director at the Institute for Healthcare Improvement (IHI) and oversees IHI’s Person- and Family-Centered Care Focus Area. In this role, she is responsible for designing and executing the overall portfolio strategy, acting as a spokesperson, shepherding the evolution of content, directing results-oriented initiatives, and contributing to the design of large-scale initiatives. She also has experience in spread and scale-up as the manager of IHI’s 5 Million Lives Campaign and advisor for a number of large-scale change programs in the US and internationally, including the 100,000 Homes Campaign. Christina is a trained Improvement Advisor and has more than 10 years of experience in health care improvement. Just this month, she earned her MBA at MIT’s Sloan School of Management.
Julianna Spranger is an Improvement Coach at the University of Wisconsin (UW Health) Medical Foundation. At UW Health, Juliana coaches frontline staff to create local improvement capacity across the organization in both ambulatory and in patient settings. Her responsibilities include transferring process improvement skills and mentoring frontline staff, working with managers to develop and embed local improvement champions, and working with leaders to take process improvements through testing, piloting, and spread phases to ensure the positive changes are embedded and sustained.