Adverse Events

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This lesson plan is recommended for use with the course PS 105: Responding to Adverse Events.

Objectives:
  • Describe four steps to take in the immediate aftermath of an adverse event.
  • Explain when you should apologize to a patient and how to apologize effectively.
  • Discuss the impact of adverse events on providers.
  • Explain how you can use RCA to address system problems in health care.
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