IHI Leadership Blog
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By Roger Resar | Monday, Aug 17, 2015
IHI Senior Fellow Roger Resar believes that health care organizations sometimes put too much emphasis on high reliability. He argues instead for the value of less-than-perfect design. In addition to being liberating, less-than-perfect design allows simplification. The more you strive for 100 percent reliability, the more complex a process becomes.


Tag(s): Reliable Processes, Patient Safety, Redesign Processes and Systems
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