IHI Leadership Blog
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By Maureen Bisognano | Monday, Sep 24, 2012
No one law, no one policy, no one model, no matter how innovative or effective, can ever address all the things that need improvement in health care. But one thing is essential an engaged and informed public. The first step to solving a problem is recognizing that there is a problem; the second step is understanding the problem. At IHI, we’ve long appreciated the incredible power of stories. Stories — especially first-hand accounts from patients, family members, and care-givers — bring statistic ... read full post

 

Tag(s): Leadership, Triple Aim - Population Health, Individual Care, and Cost Control Optimization, IHI National Forum, End of Life Care, End of Life discussions
By Maureen Bisognano | Monday, Sep 10, 2012
The way clinicians talk with patients — the words and tone they use — has a real impact on quality of care. Here’s an example In their March New England Journal of Medicine article, Michael Barry and Susan Edgman-Levitan urged us to move from asking patients, “What’s the matter?” to asking them, “What matters to you?” I’m seeing growing evidence that this small — but profound — change leads to better care at a lower cost. Not long ago, I visited Gundersen-Lutheran health system (in La Crosse, W ... read full post

 

Tag(s): Leadership, Patient & Family Centered Care, Triple Aim - Population Health, Individual Care, and Cost Control Optimization
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