| Wednesday, Mar 20, 2019
Checklists may seem like a tempting shortcut to achieve your goal, but they require as much testing and learning as any QI tool. IHI’s Dr. Pierre Barker shares the story of redesigning a project to use a checklist to its full effect in order to improve the quality of screening in busy clinics.
| Friday, Feb 08, 2019
What can health care learn from motorcycle manufacturing? It’s something called mass customization. Many health care providers already engage in mass customization if they to listen to those they serve and adjust clinical practices, when appropriate, to meet patients’ needs and expectations.
| Thursday, Nov 08, 2018
Why do some people resist standardization for quality improvement when we have standard practices for hand hygiene, infection control, and blood transfusions?
| Thursday, Sep 13, 2018
Quality improvement professionals need a kit of essential tools to fix a problem. Experience is helpful to determine which quality improvement (QI) tool to use for what purpose, how to use each one, and when to use them
| Tuesday, Jul 03, 2018
Health care isn't the same as making hamburgers, but there are lessons to learn from a place like McDonald’s about standardization. After all, there is considerable variation and lack of standardization that can lead to a less than satisfying experience for patients and families or even harm.