| Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.
| Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.
| Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.
| Wednesday, Jun 27, 2018
IHI has convened a new National Steering Committee for Patient Safety to address preventable medical harm in the US by using a public health framework.
| Friday, Apr 06, 2018
America Bracho, MD, MPH, is the CEO of Latino Health Access, a center for health promotion and disease prevention in California. In this interview, she talks about how to look beyond the health care system for the answers to to chronic health problems like diabetes and obesity.