| Monday, Nov 06, 2017
Including patients as partners in transforming health care is not happening fast enough. A health care improvement veteran shares three simple, low-cost ways to listen to patients to make care safer, more joyful, and more patient-centered.
| Friday, Oct 20, 2017
If you hear the phrase “patient-centered co-design” and wonder why the patient experience terminology keeps changing, IHI President and CEO Derek Feeley has some insights. In a preview of his IHI National Forum plenary, Feeley notes that co-design reflects the necessary evolution of health care's efforts to identify the best ways improve the patient experience.
| Tuesday, Oct 17, 2017
No one goes into medicine planning to be disrespectful, but time pressures and heavy panels of patients can create an environment that can challenge our professionalism. Demonstrating respect - and building trust as a result - is essential to improving patient safety.
| Friday, Oct 13, 2017
Health literacy goes beyond understanding health care terminology. Having a shared understanding — with both patients and colleagues — of the meanings of our words is necessary for safe, effective, and equitable systems of health and care.
| Thursday, Sep 14, 2017
As both a life-long patient and professional patient advocate, Tiffany Christensen asserts that co-designing patient-centered care will help address the burnout epidemic in health care.