Improvement Blog
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By Maureen Bisognano | Friday, Feb 24, 2017
Asking "What matters to you?" started as a way to enhance the care experience for patients, but it can also address the cost reduction and population health aspects of the Triple Aim, and alleviate or prevent burnout.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Care
By Alli Luke | Wednesday, Nov 16, 2016
"Physician burnout" is a topic of much current discussion. There is also what might be called "patient burnout." In this post, a patient describes how she became a “non-compliant” patient and offers some suggestions for what health care providers can do to improve the patient experience.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Care
By IHI Multimedia Team | Tuesday, Oct 25, 2016
Isn't neglecting to ask patients about end-of-life wishes an oversight as egregious as missing allergy information? We wouldn’t let a patient go from admission to admission without noting their penicillin allergy in the medical record. Isn’t it about time we did the same for end-of-life wishes?

 

Tag(s): The Conversation Project, Person- and Family-Centered Care, Engage Patients and Families in Care, Hospice
By IHI Multimedia Team | Tuesday, May 31, 2016
Check out IHI's roundup of the “top five picks” of new content from May 2016. You may have seen some of these items, while others will be new. If you find it helpful and useful, we’ll make it a regular feature. If not, we’ll keep working to find new ways to get useful content to you.

 

Tag(s): Leadership, Joy in Work, Equitable Care Delivery, Person- and Family-Centered Care, Engage Patients and Families in Care
By Jo Ann Endo | Tuesday, Apr 26, 2016
I am always trying to be healthier. Like a good improver, I know that I can’t do this without a “how much, by when” aim. The problem is health is hard to measure, so I’ve settled on weight since it’s readily available, easy to track, and simple to calculate. But since I measure weight, I sometimes forget that my goal is better health (not weight loss) and I end up using the wrong strategies. (Think fad diets instead of altering long-term habits and behaviors.) This situation is analogous to what ... read full post

 

Tag(s): Person- and Family-Centered Care, Satisfaction: Patient and Family, Engage Patients and Families in Care, Data and Measurement
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