| Thursday, Oct 03, 2019
Two experts on improving the patient experience describe why the Always Event approach to co-design has spread throughout England.
| Wednesday, Aug 07, 2019
As clinicians, we forget that patients are often incapacitated in some of the most dangerous places in our health care system.
| Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.
| Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.
| Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.