| Friday, Apr 06, 2018
America Bracho, MD, MPH, is the CEO of Latino Health Access, a center for health promotion and disease prevention in California. In this interview, she talks about how to look beyond the health care system for the answers to to chronic health problems like diabetes and obesity.
| Friday, Mar 23, 2018
Using their quality improvement training, teams from Mexico have incorporated the human touch into their work to improve diabetes care. Targeted home visits, free instant messaging apps, nutrition education, and motivational workshops are just a few of the ways they've built relationships with patients and developed their capacity to better care for themselves at home.
| Monday, Nov 06, 2017
Including patients as partners in transforming health care is not happening fast enough. A health care improvement veteran shares three simple, low-cost ways to listen to patients to make care safer, more joyful, and more patient-centered.
| Friday, Oct 20, 2017
If you hear the phrase “patient-centered co-design” and wonder why the patient experience terminology keeps changing, IHI President and CEO Derek Feeley has some insights. In a preview of his IHI National Forum plenary, Feeley notes that co-design reflects the necessary evolution of health care's efforts to identify the best ways improve the patient experience.
| Tuesday, Oct 17, 2017
No one goes into medicine planning to be disrespectful, but time pressures and heavy panels of patients can create an environment that can challenge our professionalism. Demonstrating respect - and building trust as a result - is essential to improving patient safety.