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By IHI Multimedia Team | Tuesday, May 19, 2020
Public policy experts, Andy Slavitt and Kavita Patel, describe how health care can take what's being learned during the COVID-19 pandemic to improve health care going forward.

 

Tag(s): Coronavirus (COVID-19), Quality Improvement, Equitable Care Delivery, Primary Care, Community, Telehealth, Engage Patients and Families in Care
By IHI Multimedia Team | Wednesday, Apr 29, 2020
How might crisis standards of care evolve to promote equity and gain greater trust and acceptance during dire times, including the COVID-19 pandemic?

 

Tag(s): Quality Improvement, Coronavirus (COVID-19), Equitable Care Delivery, Leadership, Engage Patients and Families in Care
By IHI Multimedia Team | Thursday, Oct 03, 2019
Two experts on improving the patient experience describe why the Always Event approach to co-design has spread throughout England.

 

Tag(s): Always Events, Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Improvement, Engage Patients and Families in Care, What Matters
By Susan Edgman-Levitan | Wednesday, Aug 07, 2019
As clinicians, we forget that patients are often incapacitated in some of the most dangerous places in our health care system.

 

Tag(s): Person- and Family-Centered Care, Patient Safety, Engage Patients and Families in Care, Engage Patients and Families in Improvement, Communication, Quality Improvement
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
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