Improvement Blog
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By IHI Multimedia Team | Thursday, Oct 03, 2019
Two experts on improving the patient experience describe why the Always Event approach to co-design has spread throughout England.

 

Tag(s): Always Events, Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Improvement, Engage Patients and Families in Care, What Matters
By Susan Edgman-Levitan | Wednesday, Aug 07, 2019
As clinicians, we forget that patients are often incapacitated in some of the most dangerous places in our health care system.

 

Tag(s): Person- and Family-Centered Care, Patient Safety, Engage Patients and Families in Care, Engage Patients and Families in Improvement, Communication, Quality Improvement
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By David McNally | Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, Always Events, What Matters
By Joshua Eng | Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Communication, Quality Improvement, Engage Patients and Families in Care, Data and Measurement, Satisfaction: Patient and Family
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