Improvement Blog
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By David McNally | Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, Always Events, What Matters
By Patricia Rutherford | Wednesday, Jul 08, 2015
An Always Event is a clear, action-oriented, and pervasive practice or set of behaviors that provides a foundation for partnering with patients and their families;ensures optimal patient experience and improved outcomes; and serves as a unifying force for all that demonstrates an ongoing commitment to person- and family-centered care.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Reliable Processes, Redesign Processes and Systems, Always Events, Care Experience
By John Gauthier | Wednesday, Mar 12, 2014
Implementing individual actions for patients and families, even if thoughtful and well intentioned, is not enough to ensure an optimal care experience for every patient, every time. An approach that may help your patient and family experience improvement efforts is IHI's Always Events framework.An Always Event is a clear, action-oriented, and pervasive practice or set of behaviors that provides the following• A foundation for partnering with patients and their families;• Actions that will ensure ... read full post

 

Tag(s): Always Events, Patient/Family Member, Patient & Familiy Centered Care practce, Patient & Familiy Centered Care practice, Patient advocacy
By Caitlin Littlefield | Friday, Oct 04, 2013
By John Gauthier Communications Coordinator (IHI) “Always Events” have been part of the movement to put patients at the center of their care since the beginning. On WIHI, we put our listeners at the center of the discussion, with their great questions and observations about the everyday work of improving health care. The September 26 WIHI was no exception. Almost a thousand listeners tuned in, and they contributed a wealth of knowledge. Our guests – Cherry Shogren of UnityPoint Health in I ... read full post

 

Tag(s): WIHI, WIHI Archive, Always Events, SMART, Patient & Family Centered Care
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