Improvement Blog
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By Joshua Eng | Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Communication, Quality Improvement, Engage Patients and Families in Care, Data and Measurement, Satisfaction: Patient and Family
By Christina Gunther-Murphy | Tuesday, Apr 26, 2016
When teams set out to improve care, it’s essential to set a numerical aim. The problem is when organizations try to evaluate patient engagement, they almost always default to measuring patient satisfaction instead.

 

Tag(s): Person- and Family-Centered Care, Satisfaction: Patient and Family, Engage Patients and Families in Care, Data and Measurement
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