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By Jo Ann Endo | Tuesday, Jun 30, 2020
COVID-19 is changing the way we work. Providing clear answers to questions (including “How do we deal with the return of staff who had to be isolated due to exposure to the coronavirus?”) helped offer peace of mind to the staff.


Tag(s): Coronavirus (COVID-19), Leadership, Communication, Quality Improvement, Africa
By IHI Multimedia Team | Thursday, Jun 11, 2020
A new priority matrix tool helps identify the quality initiatives that both promote psychological safety and empathy and have clinical and operational benefit.


Tag(s): Coronavirus (COVID-19), Quality Improvement, Patient Safety, Communication, Joy in Work
By IHI Multimedia Team | Wednesday, Jun 03, 2020
Partnering with patients to develop the plans for what health care will be now and after the COVID-19 pandemic is essential.


Tag(s): Coronavirus (COVID-19), Quality Improvement, What Matters, engaging patients and families in improvement, Always Events, Person- and Family-Centered Care, Communication
By IHI Multimedia Team | Friday, Apr 10, 2020
Leaders at all levels can use these tips to promote psychological safety so staff feel they can speak up, make suggestions, and point out problems without fearing reprisals.


Tag(s): Patient Safety, Quality Improvement, Leadership, Communication, Coronavirus (COVID-19)
By Allison Perry | Tuesday, Apr 07, 2020
Foundational patient and workforce safety resources will help teams stay the course as they navigate the COVID-19 pandemic.


Tag(s): Patient Safety, Quality Improvement, Workforce Safety, Communication, Coronavirus (COVID-19)
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