Improvement Blog
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By Kate Lally | Monday, Jun 17, 2019
IHI has developed sample dialogues and case studies in a new toolkit to help address some of the challenges of engaging with patients and families in end-of-life care conversations.


Tag(s): Conversation Ready, The Conversation Project, Person- and Family-Centered Care, End-of-Life Care, Communication, Age-Friendly Health Systems, Geriatrics, Patient Safety, Quality Improvement, What Matters, Hospice
By Allison Perry | Thursday, Jun 06, 2019
Health care simulation gives people hands-on experience with addressing the patient safety issues they find most challenging.


Tag(s): Patient Safety, Quality Improvement, Communication, Teamwork
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.


Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Leonard Berry | Wednesday, May 15, 2019
Is too much emotional distance contributing to clinician burnout? IHI Senior Fellow Len Berry argues that the fear of taking away hope and having difficult emotional and spiritual discussions can harm both patients and care providers.


Tag(s): Person- and Family-Centered Care, Joy in Work, Communication, Conversation Ready, End-of-Life Care
By IHI Multimedia Team | Wednesday, Apr 10, 2019
Assessing whether end-of-life care has been respectful is challenging, but critical. The following excerpt from IHI’s Conversation Ready white paper describes the Respect Measurement Tool. While the tool requires more testing, it has helped some teams promote productive conversations between care teams and families.


Tag(s): End-of-Life Care, Patient Safety, Quality Improvement, Person- and Family-Centered Care, The Conversation Project, Conversation Ready, Hospice, Communication
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