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By IHI Multimedia Team | Friday, Aug 21, 2015
The quotation, “Every system is perfectly designed to get the results it gets,” has been popularized in the health care improvement world, yet most don’t know to whom the quote should be attributed. Earl Conway and Paul Batalden, IHI Senior Fellow and Founding Chair of the IHI Board of Directors, clarify its origins.


Tag(s): Improvement Capability, Quality Improvement, Improvement Methods and Tools, Systems Thinking, Reliable Processes, Redesign Processes and Systems
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