| Thursday, Jun 14, 2018
There may not be such a thing as a quality improvement (QI) personality, but it helps for those who lead health care QI efforts — no matter where they are in the world — to have certain qualities. Courage is one of the most important.
| Wednesday, Jun 13, 2018
Developing a culture of safety is essential for making care safer. But who has the time? IHI's Jennifer Lenoci-Edwards explains how developing a "learning system" can help make work easier, create a better work environment, save time, and result in better patient care.
| Thursday, Jun 07, 2018
The Chief Executive of the East London NHS Foundation Trust (ELFT), Dr. Navina Evans, was recently named one of the most influential NHS chief executives in England. In a recent interview, she shared what she’s learned about what she calls “inclusive leadership.”
| Friday, Jun 01, 2018
How do you improve teamwork, collaboration, mutual respect, and engagement? The leadership team of a cardiovascular intensive care unit used the IHI Framework for Improving Joy in Work using the Four Steps for Leaders with an emphasis on psychological safety.
| Wednesday, May 30, 2018
When working on improvement, it's easy to fall prey to two big mistakes: 1) acting like something is a unique event when it’s normal for the process, or 2) ignoring issues that are truly special, assuming they are normal. Making the right assessment can be difficult without the right tool: a Shewhart chart, also known as a control chart.