| Wednesday, Jul 17, 2019
At the 2019 International Forum on Quality and Safety in Healthcare in Glasgow, IHI President Emeriti Don Berwick and Maureen Bisognano shared times they’ve changed their minds throughout their careers as leaders in health care. In a new interview, Berwick reflects on what he said in Glasgow, why he and Bisognano felt it was so important to share personal examples of vulnerability and growth, and how leaders should learn by listening to others.
| Tuesday, Jul 16, 2019
Governance influences leadership, which influences culture. When leaders and board members commit to culture change, the benefits spill into other areas that contribute to safe, high-quality care. Sam Watson, a member of the IHI Board of Directors and National Steering Committee for Patient Safety, offers three recommendations for board members to evolve their role.
| Tuesday, Jul 09, 2019
Building momentum for QI, distributing resources effectively, remapping patient flow, and engaging support from staff are achievable in limited resourced settings. IHI's Celumusa Ndimande shares how frontline workers at a community health center fostered these efforts to improve the quality of tuberculosis care.
| Friday, Jul 05, 2019
Effective meetings might not sound important, but trained Improvement Coaches know they can help spur progress, unite teams, and reduce wasted time. One Improvement Coach describes how learning to run better meetings helped him and his teams when they were feeling burned out.
| Monday, Jul 01, 2019
Providing optimal care for older adults - also known as "age-friendly" care - prevents harm and enhances the experience of care. Providing age-friendly care can also benefit an organization's bottom line.