Improvement Blog
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By Amanda Aryee | Wednesday, May 22, 2019
When Amanda Aryee, a pharmacy manager, was introduced to the Basic Certificate in Quality and Safety, the Global Trigger Tool, and other QI tools, she recognized the connection between quality and patient safety. Follow her journey to see the lessons she learned from QI tools about ensuring the delivery of high-quality care.


Tag(s): Africa, Patient Safety, Quality Improvement
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.


Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Helen Bevan | Tuesday, May 14, 2019
How can health care provide both personalized care while also improving care or health for a large population? Helen Bevan, Chief Transformation Officer, NHS Horizons England, describes some promising possibilities.


Tag(s): Person- and Family-Centered Care, Large-Scale Improvement, Spreading Changes, Quality Improvement
By Catherine Craig | Wednesday, May 08, 2019
Two innovative approaches to providing mental health care in emergency departments — one for children and one for adults — get results by coordinating with community-based care to support patients after an immediate crisis is resolved


Tag(s): Behavioral Health, Improve ED Flow by Improving Behavioral Health Care, ED - Emergency Department, Quality Improvement, Patient Safety, Person- and Family-Centered Care, Triple Aim for Populations
By Patricia McGaffigan | Thursday, May 02, 2019
While Florence Nightingale is often recognized for transforming nursing from a service to a profession, far too few recognize her as one of the first safety and quality leaders in health care.


Tag(s): Patient Safety, Quality Improvement, Leadership, Measures, Person- and Family-Centered Care
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