| Thursday, Jan 11, 2018
Whether they’re managers, directors, senior directors, vice presidents, or chief quality officers, health care leaders are facing pressures in many directions: lowering costs, improving population health, and managing their health system’s patient satisfaction reputation in the age of online reviews.
| Wednesday, Jan 10, 2018
Keynote speakers at the 2017 IHI National Forum highlighted elements essential for creating a fundamentally different health care system. They spoke of proximity, humility, shared purpose, trust, transparency, inclusion, empowered execution, and joy.
| Tuesday, Nov 28, 2017
Why doesn’t IHI add a fourth dimension to the Triple Aim? IHI President and CEO Derek Feeley shares IHI's perspective on the “Quadruple Aim," and his advice for organizations that want to add joy in work, health equity, or other priorities to the original IHI Triple Aim.
| Wednesday, Nov 22, 2017
Effective middle managers are critical to sustainable quality improvement, yet many don’t get the support necessary to be successful. Some organizations won't invest in staff development, but they pay for poor quality in other ways - harm to patients, costly rework, and low morale - when they don’t develop the leadership and QI skills of their managers.
| Friday, Oct 20, 2017
If you hear the phrase “patient-centered co-design” and wonder why the patient experience terminology keeps changing, IHI President and CEO Derek Feeley has some insights. In a preview of his IHI National Forum plenary, Feeley notes that co-design reflects the necessary evolution of health care's efforts to identify the best ways improve the patient experience.