| Tuesday, Feb 25, 2020
We burden health systems with an unsustainable number of required and recommended patient safety metrics. Many of these metrics are outdated, fail to incorporate the perspective of patients, and allow only for retrospective analysis. Is there a way to make measurement more meaningful?
| Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.
| Thursday, May 26, 2016
Disagreements about compliance data are a common frustration among people working on hand hygiene. In this "Dear IHI," a hand hygiene expert shares advice on how to respectfully address this issue without getting defensive.
| Tuesday, Apr 26, 2016
When teams set out to improve care, it’s essential to set a numerical aim. The problem is when organizations try to evaluate patient engagement, they almost always default to measuring patient satisfaction instead.
| Friday, Mar 25, 2016
When it comes to how health care organizations are working (or coping or struggling) with EHRs, it’s an understatement to say that we live in interesting times. What we once hoped would be a transformative tool for health care improvement is too often a source of confusion, frustration, and — worst of all — potential harm to patients.