Improvement Blog
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By Joshua Eng | Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.


Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Communication, Quality Improvement, Engage Patients and Families in Care, Data and Measurement, Satisfaction: Patient and Family
By Thomas Talbot | Thursday, May 26, 2016
Disagreements about compliance data are a common frustration among people working on hand hygiene. In this "Dear IHI," a hand hygiene expert shares advice on how to respectfully address this issue without getting defensive.


Tag(s): Hand Hygiene, Patient Safety, Infection - Healthcare-Associated (HAI), Data and Measurement, Culture of Safety
By Christina Gunther-Murphy | Tuesday, Apr 26, 2016
When teams set out to improve care, it’s essential to set a numerical aim. The problem is when organizations try to evaluate patient engagement, they almost always default to measuring patient satisfaction instead.


Tag(s): Person- and Family-Centered Care, Satisfaction: Patient and Family, Engage Patients and Families in Care, Data and Measurement
By Steve Tierney | Friday, Mar 25, 2016
When it comes to how health care organizations are working (or coping or struggling) with EHRs, it’s an understatement to say that we live in interesting times. What we once hoped would be a transformative tool for health care improvement is too often a source of confusion, frustration, and — worst of all — potential harm to patients.


Tag(s): Electronic Health Record (EHR), Leadership, IHI Leadership Alliance, Data and Measurement, Data Reporting and Analysis
By Jo Thomson | Friday, Mar 11, 2016
How do you know if you’re providing safe care? Do you rely on the “rearview mirror” approach of counting harms that happened in the past? Or do you also monitor real-time data to anticipate future harm?I’m a program manager with over 10 years of experience in Scotland’s national improvement agency, Healthcare Improvement Scotland. I am not a health care provider or a clinician. My typical work environment is a business office, but my passion is improving care. Recently, this has involved working ... read full post


Tag(s): Patient Safety, Quality Improvement, Data and Measurement
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