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By Caitlin Littlefield | Wednesday, May 01, 2013
Below is a post to the Blue Shirt Blog by Madge Kaplan, IHI's Communications Director. It’s 4:30 AM and I’m woken up by the home phone ringing in the middle of the night. When I pick up, a woman identifies herself as calling from my elderly mother’s medic alert company. She tells me that my mother pushed her button a short while ago and an ambulance was called. “Did the ambulance come?” I ask. “Do you know where she was taken?” “We don’t know…they won’t tell us that.” “Who’s ‘they’?” I learn ... read full post

 

Tag(s): Patient Safety, Best Practices for clinical areas, Private & Group Care, Family caregivers and caregiving - all aspects
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