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By Caitlin Littlefield | Wednesday, Jan 22, 2014
IHI faculty member Lauge Sokol-Hessner, MD, is Associate Director of Inpatient Quality and Conversation Ready Team Leader at Beth Israel Deaconess Medical Center. He is also faculty for the IHI Virtual Expedition Is Your Organization Conversation Ready?​Q How would you describe the Conversation Ready concept? There are two parallel and intersecting initiatives. One is The Conversation Project, which is focused on helping patients and families start to have conversations about end-of-life wishes. ... read full post


Tag(s): Conversation Ready, The Conversation Project, Culture, Awareness, End of Life Care, End of Life discussions
By Caitlin Littlefield | Wednesday, Oct 23, 2013
THE PROBLEM [Internal email to ALL IHI from Alan Olasin, AV Technician/Facility Manager] Beetlejuice Beetlejuice Beetlejuice.Did that work? No? Darn.I was hoping he would show up and make the soap-sud disaster upstairs turn into mini marshmallow monsters as that would be easier to catch and clean up (not to mention ADORABLE).What am I talking about?This Someone put “dish detergent” into the dishwasher. Sadly this creates a LARGE mess that Jameson helped me clean up. Thanks Jameson. The “Dish De ... read full post


Tag(s): joy in work, Human Factors, Awareness, blueshirt
By Azeem Mallick | Thursday, May 09, 2013
In collaboration with Nigel Deen, Research Assistant, Sandy Cohen, Research Associate, and Amy Reid, Research Associate Whether you plan on addressing the diversity of your organization solely from within, or the needs of underserved populations in communities throughout the country, it is important to take a step back and remember that this work, while being extremely rewarding, will not be met without challenges and roadblocks. In our first post we discussed and outlined a process of how to b ... read full post


Tag(s): Diversity, Inclusion, Disparities, Health Equity, Cultural competence, Awareness
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