Improvement Blog
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By Kate Lally | Monday, Jun 17, 2019
IHI has developed sample dialogues and case studies in a new toolkit to help address some of the challenges of engaging with patients and families in end-of-life care conversations.

 

Tag(s): Conversation Ready, The Conversation Project, Person- and Family-Centered Care, End-of-Life Care, Communication, Age-Friendly Health Systems, Geriatrics, Patient Safety, Quality Improvement, What Matters, Hospice
By Leonard Berry | Wednesday, May 15, 2019
Is too much emotional distance contributing to clinician burnout? IHI Senior Fellow Len Berry argues that the fear of taking away hope and having difficult emotional and spiritual discussions can harm both patients and care providers.

 

Tag(s): Person- and Family-Centered Care, Joy in Work, Communication, Conversation Ready, End-of-Life Care
By IHI Multimedia Team | Wednesday, Apr 10, 2019
Assessing whether end-of-life care has been respectful is challenging, but critical. The following excerpt from IHI’s Conversation Ready white paper describes the Respect Measurement Tool. While the tool requires more testing, it has helped some teams promote productive conversations between care teams and families.

 

Tag(s): End-of-Life Care, Patient Safety, Quality Improvement, Person- and Family-Centered Care, The Conversation Project, Conversation Ready, Hospice, Communication
By Tracy Grafton | Tuesday, Apr 09, 2019
A hospice and palliative care social worker set up a monthly drop-in session at her hospital's cafe to talk about advance care directives over a cup of coffee. She shares her tips for having these important discussions.

 

Tag(s): End-of-Life Care, Person- and Family-Centered Care, The Conversation Project, Conversation Ready, Hospice, Communication
By IHI Multimedia Team | Thursday, Mar 28, 2019
Building a reliable process for advance care planning and providing respectful care at the end of life comes with many challenges. One key to success is to develop a systems approach to improve end-of-life care.

 

Tag(s): End-of-Life Care, Person- and Family-Centered Care, The Conversation Project, Conversation Ready, Hospice
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