| Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.
| Thursday, May 09, 2019
If you’re relatively healthy, driving for hours to a hospital appointment is an inconvenience. For someone who is frail or in pain, the journey is a huge challenge. A rural telehealth system in Scotland is growing in popularity because they're co-designing it with patients and clinicians.
| Wednesday, Jan 30, 2019
Why is there a gap between our understanding of quality care and what patients receive? One reason is because we too often forget the patient and the practitioner whose job is to implement those practices.
| Tuesday, Sep 25, 2018
Respectfully listening to a patient tell their story of harm galvanizes even already committed patient safety professionals in a way that few other things do. Plots on a graph can’t compare to someone essentially saying that you — or people like you — let them down.
| Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.