Improvement Blog
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By IHI Multimedia Team | Tuesday, Nov 22, 2016
How is the the East London NHS Trust going to reduce patient harm (including reducing violence and pressure ulcers) by 30 percent each year? Three staff members describe how building their quality improvement (QI) skills and including service users in every QI project has transformed their organization and will help them meet their ambitious aim.

 

Tag(s): Quality Improvement, Behavioral Health, Triple Aim for Populations, Europe, England, Improvement Capability, Engage Patients and Families in Improvement
By IHI Multimedia Team | Wednesday, Oct 26, 2016
To make their care more patient-centered, instead of just asking “What´s the matter?” Associação Congregação de Santa Catarina challenged health care providers to ask patients and families “What matters to you?”

 

Tag(s): Person- and Family-Centered Care, Latin America, Quality Improvement, Engage Patients and Families in Improvement
By Lucy Pickard | Friday, Mar 18, 2016
Dr. Nishma Manek and Dr. Lucy Pickard, physicians at Imperial College Healthcare in London, describe what happened when they started asking their pediatric patients a simple question. If you were a patient and I asked you what matters most to you, what would you say? If you have children and they were patients, what would they say? How often do we stop and ask our patients? Do we remember to ask our pediatric patients? We tend to make assumptions about children. Adults often answer for them. Whe ... read full post

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Care, Engage Patients and Families in Improvement
By IHI Multimedia Team | Thursday, Jan 07, 2016
Beth Hennessey and Paula Suter, Executive Director and Clinical Director at the Sutter Center for Integrated Care in Fairfield, California, describe the surprising impact of asking "What matters to you?" Hennessey and Suter will be faculty session session A20/B20 What Matters to You? Using Co-design to Revolutionize Patient Experience at the IHI National Forum. Beth Hennessey (left) and Paula Suter (right)It’s not something people like to admit. Dedicated health care providers don’t roll their ... read full post

 

Tag(s): Person- and Family-Centered Care, WIHI, Engage Patients and Families in Care, Engage Patients and Families in Improvement
By Janet Porter | Thursday, Jan 07, 2016
Few people these days see efforts to make care more patient- and family-centered as radical. Janet Porter, however, argues that patients need to be more than partners to fundamentally improve care. Ms. Porter will be faculty for IHI’s Leading Quality Improvement Essentials for Managers program.When we engage patients and family members, they really become our partners in the care design process. For six years, I served as the Chief Operating Officer at Dana-Farber Cancer Institute and, during th ... read full post

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Redesign Processes and Systems, Leadership
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