Improvement Blog
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By Susan Edgman-Levitan | Wednesday, Aug 07, 2019
As clinicians, we forget that patients are often incapacitated in some of the most dangerous places in our health care system.

 

Tag(s): Person- and Family-Centered Care, Patient Safety, Engage Patients and Families in Care, Engage Patients and Families in Improvement, Communication, Quality Improvement
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Clare Morrison | Thursday, May 09, 2019
If you’re relatively healthy, driving for hours to a hospital appointment is an inconvenience. For someone who is frail or in pain, the journey is a huge challenge. A rural telehealth system in Scotland is growing in popularity because they're co-designing it with patients and clinicians.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Engage Physicians in Improvement, Rural Health and Health Care
By Derek Feeley | Wednesday, Jan 30, 2019
Why is there a gap between our understanding of quality care and what patients receive? One reason is because we too often forget the patient and the practitioner whose job is to implement those practices.

 

Tag(s): Leadership, Quality Improvement, Patient Safety, Engage Patients and Families in Improvement, Equitable Care Delivery, Person- and Family-Centered Care, Engage Front-Line Staff in Improvement
By Jo Ann Endo | Tuesday, Sep 25, 2018
Respectfully listening to a patient tell their story of harm galvanizes even already committed patient safety professionals in a way that few other things do. Plots on a graph can’t compare to someone essentially saying that you — or people like you — let them down.

 

Tag(s): Person- and Family-Centered Care, Patient Safety, Quality Improvement, Engage Patients and Families in Improvement, Africa
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