| Wednesday, Jan 30, 2019
Why is there a gap between our understanding of quality care and what patients receive? One reason is because we too often forget the patient and the practitioner whose job is to implement those practices.
| Tuesday, Sep 25, 2018
Respectfully listening to a patient tell their story of harm galvanizes even already committed patient safety professionals in a way that few other things do. Plots on a graph can’t compare to someone essentially saying that you — or people like you — let them down.
| Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.
| Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.
| Monday, Jul 30, 2018
Many health care organizations want to know how to engage patients and families as equal partners in quality improvement, but they don't know how.