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By Amar Shah | Wednesday, Apr 15, 2020
A group of psychology services used QI methods to quickly convert to an entirely virtual delivery model.

 

Tag(s): Quality Improvement, Engage Patients and Families in Improvement, Improvement Capability, Europe, Coronavirus (COVID-19), Telehealth
By IHI Multimedia Team | Thursday, Oct 03, 2019
Two experts on improving the patient experience describe why the Always Event approach to co-design has spread throughout England.

 

Tag(s): Always Events, Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Improvement, Engage Patients and Families in Care, What Matters
By Susan Edgman-Levitan | Wednesday, Aug 07, 2019
As clinicians, we forget that patients are often incapacitated in some of the most dangerous places in our health care system.

 

Tag(s): Person- and Family-Centered Care, Patient Safety, Engage Patients and Families in Care, Engage Patients and Families in Improvement, Communication, Quality Improvement
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Clare Morrison | Thursday, May 09, 2019
If you’re relatively healthy, driving for hours to a hospital appointment is an inconvenience. For someone who is frail or in pain, the journey is a huge challenge. A rural telehealth system in Scotland is growing in popularity because they're co-designing it with patients and clinicians.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Engage Physicians in Improvement, Rural Health and Health Care, Telehealth
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