| Wednesday, May 16, 2018
Collecting patient satisfaction data doesn’t go far enough to engage patients in quality improvement. Learn about an organization that offers patients and their caregivers opportunities to learn QI methods and join QI teams.
| Thursday, Apr 12, 2018
Even the most well-intended improvement efforts can fail because they haven’t considered the needs, preferences, and insights of patients. By using design thinking and co-design, quality improvement teams partner with patients to develop, test, and evaluate solutions to problems.
| Friday, Apr 06, 2018
America Bracho, MD, MPH, is the CEO of Latino Health Access, a center for health promotion and disease prevention in California. In this interview, she talks about how to look beyond the health care system for the answers to to chronic health problems like diabetes and obesity.
| Friday, Oct 20, 2017
If you hear the phrase “patient-centered co-design” and wonder why the patient experience terminology keeps changing, IHI President and CEO Derek Feeley has some insights. In a preview of his IHI National Forum plenary, Feeley notes that co-design reflects the necessary evolution of health care's efforts to identify the best ways improve the patient experience.
| Friday, Sep 29, 2017
What is the global appeal of breaking the rules for better care? There are too many rules that don’t exist for good reasons, contributing to health care burnout. So, when given the chance to break or eliminate them, people are glad to do so if it helps them provide better care for patients.