Improvement Blog
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By Derek Feeley | Monday, Mar 06, 2017
Do change and uncertainty represent "the new normal" in health care? In the latest installment of his “Line of Sight” column, IHI President and CEO Derek Feeley suggests three tips for making the most of an ever-changing health care landscape, including being open to learning from others.

 

Tag(s): Leadership, Communication, Teamwork, Engage Front-Line Staff in Improvement, Engage Patients and Families in Improvement, IHI Leadership Alliance
By IHI Multimedia Team | Thursday, Mar 02, 2017
Co-design involves patients in the design process and works with them to understand their met and unmet needs. The Department of Veterans Affairs uses it for both patients and staff to go beyond just designing with veterans in mind, to actually designing with veterans.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Engage Front-Line Staff in Improvement, Workforce Satisfaction and Retention
By IHI Multimedia Team | Tuesday, Nov 22, 2016
How is the the East London NHS Trust going to reduce patient harm (including reducing violence and pressure ulcers) by 30 percent each year? Three staff members describe how building their quality improvement (QI) skills and including service users in every QI project has transformed their organization and will help them meet their ambitious aim.

 

Tag(s): Quality Improvement, Behavioral Health, Triple Aim for Populations, Europe, England, Improvement Capability, Engage Patients and Families in Improvement
By IHI Multimedia Team | Wednesday, Oct 26, 2016
To make their care more patient-centered, instead of just asking “What´s the matter?” Associação Congregação de Santa Catarina challenged health care providers to ask patients and families “What matters to you?”

 

Tag(s): Person- and Family-Centered Care, Latin America, Quality Improvement, Engage Patients and Families in Improvement
By Lucy Pickard | Friday, Mar 18, 2016
Dr. Nishma Manek and Dr. Lucy Pickard, physicians at Imperial College Healthcare in London, describe what happened when they started asking their pediatric patients a simple question. If you were a patient and I asked you what matters most to you, what would you say? If you have children and they were patients, what would they say? How often do we stop and ask our patients? Do we remember to ask our pediatric patients? We tend to make assumptions about children. Adults often answer for them. Whe ... read full post

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Care, Engage Patients and Families in Improvement
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