Improvement Blog
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By Jo Ann Endo | Tuesday, Apr 11, 2017
On the April 6 WIHI (Who's Your Health Care Proxy?), panelists shared their tips for how to help patients pick a proxy and how to document their proxy choice in the medical record.


Tag(s): Person- and Family-Centered Care, WIHI, WIHI Archive, Hospice
By Jo Ann Endo | Tuesday, Sep 27, 2016
Many health care providers want to attain health equity, but they don't know how to start. Abigail Ortiz, MSW, MPH, Director of Community Health Programs at the Southern Jamaica Plain Health Center, described how her organization is addressing racism by having honest conversations between physicians and patients in the exam room.


Tag(s): Equitable Care Delivery, Population Health, Triple Aim for Populations, Person- and Family-Centered Care, WIHI, WIHI Archive
By Jo Ann Endo | Friday, Jul 08, 2016
Few health care professionals learn project management skills during their training. Even having strong quality improvement skills won’t guarantee success if you don't know how to manage the project. On a recent WIHI, experts shared their tips for how to manage successful improvement projects.


Tag(s): Quality Improvement, Leadership, Improvement Capability, WIHI, WIHI Archive
By Madge Kaplan | Thursday, Jan 28, 2016
Asking patients “What matters to you?” in addition to asking them "What's the matter?" can be at the heart of patient-centered care.


Tag(s): WIHI, WIHI Archive, Person- and Family-Centered Care, What Matters
By Madge Kaplan | Monday, Aug 03, 2015
The July 9 WIHI featured Dr. Sanjeev Arora passionately telling us about Project ECHO, which enables specialists to share their expertise with caregivers all over the globe so that patients, anywhere, can receive the best care. I confess that I didn’t fully appreciate the significance of the model until I started planning the WIHI. Dr. Arora, the visionary founder behind Project ECHO, is not just harnessing virtual technology to treat patients; he and his team are breaking down long-entrenched m ... read full post


Tag(s): WIHI, WIHI Archive, Quality Improvement, Innovation and Idea Generation, Redesign Processes and Systems
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