| Thursday, May 04, 2017
Reliability is the ability of a system to successfully produce a product to specification repeatedly. In the case of health care, that “product” is safe, efficient, person-centered care. The challenge in achieving reliability in health care is the complexity of the processes, which heavily depend on human beings and their interactions with each other.
| Tuesday, Mar 21, 2017
A lot of patient safety work focuses on “projects" instead of taking the broad view. It's important to build the internal structure to avoid working in a vacuum. Without placing your work into the broader context of your organization's other efforts, you may have trouble keeping up momentum, making further improvement, or sustaining your gains.
| Tuesday, Nov 08, 2016
Health care has learned a lot about patient safety from the aviation industry. But what about zoos? Here are four tips for designing systems to prevent harm, whether in health care or in a zoo.
| Sunday, Dec 06, 2015
Fifteen years after the release of the IOM’s landmark report, To Err Is Human: Building a Safer Health System, two new reports highlight the progress we’ve made and also argue that we still have far to go to make care as safe as it should be for all patients.
| Thursday, Oct 01, 2015
As health care systems try to adapt their processes to deliver the same level of excellent care to every patient, every time, they need tools like process mapping to objectively analyze their current practices.