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By Jo Ann Endo | Friday, Feb 26, 2016
American Academy on Communication in Healthcare Director of Education and Outreach Laura Cooley and Robert Wood Johnson University Hospital (New Brunswick, New Jersey) Director of Diversity and Inclusion Cheri Wilson are faculty for the IHI Expedition Improving Communication to Enhance Cultural Competency.What does it mean for health care providers to be culturally competent? You’ve probably heard something resembling this definition Delivering care that respectfully meets patients’ social, cult ... read full post


Tag(s): Person- and Family-Centered Care, Triple Aim for Populations, Equitable Care Delivery, Population Health, Patient Experience, Communication
By Ronald Wyatt | Thursday, Feb 11, 2016
Understanding the relationship between health equity and the Triple Aim starts with this basic question How can you improve my experience of care if I don’t trust you? The Triple Aim is improving health of a population, reducing costs, and improving patient experience. But how can you improve my experience if you don’t listen to me or show any effort when I try to talk to you? Culture Is EverywhereI’m from Alabama, and there are people from Alabama who aren’t understood because of the way they s ... read full post


Tag(s): Triple Aim for Populations, Equitable Care Delivery, Population Health, Patient Experience
By Joelle Baehrend | Tuesday, Mar 26, 2013
My mother lived three months from the time she was diagnosed with advanced stage lung cancer until her death.  In that time she endured chemotherapy, pneumonia, a urinary tract infection, untold finger pricks and jabs to manage her Type 1 Diabetes, and at the very end, one furious-looking and persistent bedsore. But if I were to name the single ailment that most robbed my mother of dignity and comfort in her last weeks of life, it would be the C. diff infection she contracted during her first ho ... read full post


Tag(s): Patient Experience, Hand Hygiene, speaking up, caregivers
By Mike Sweeney | Wednesday, Feb 13, 2013
During my 11 years as an IHI employee, I have heard or read quite a few patient stories. These first-hand accounts are incredibly powerful, and really connect me to the work I do here, and how we as an organization can make a difference. However, as a pretty healthy, active 34-year-old, I never had my own patient story — until last Friday. My day started like any other Friday. I started plowing through my email and was in the process of working on some web pages for a new webinar when I star ... read full post


Tag(s): Patient & Family Centered Care, Patient Experience, System and Process Improvement and Reliability
By Molly Fubel | Tuesday, Feb 12, 2013
It’s 5 p.m. on a Friday and my five-year-old begins complaining of a sore throat. One shine of the flashlight in her mouth reveals red swollen tonsils with white spots. Darn. She’s had strep throat four times in the past three months, and it’s most likely returned. Of course, she waited until the doctor’s office was closed for the weekend to mention this problem.   After I speak with the physician on call, we head out for a strep test at the nearby urgent care facility to avoid the long wai ... read full post


Tag(s): Patient & Family Centered Care, Patient Experience, Nurse, System Redesign, System and Process Improvement and Reliability
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