Improvement Blog
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By Barbara Balik | Friday, Oct 12, 2018
What would you do if your staff engagement scores dropped from the highest tier to the lowest? One manager's experience offers joy in work leadership lessons for anyone trying to build stronger teamwork and collaboration.

 

Tag(s): Joy in Work, Leadership, Teamwork, Quality Improvement, Communication, Culture of Safety
By IHI Multimedia Team | Tuesday, Aug 14, 2018
Patricia Folcarelli and Lauge Sokol-Hessner describe how Beth Israel Deaconess Medical Center expanded their definition of patient harm by digging into the root causes of preventable non-physical harm.

 

Tag(s): Patient Safety, Culture of Safety, Person- and Family-Centered Care, Communication
By Navina.evans@nhs.net | Thursday, Jun 07, 2018
The Chief Executive of the East London NHS Foundation Trust (ELFT), Dr. Navina Evans, was recently named one of the most influential NHS chief executives in England. In a recent interview, she shared what she’s learned about what she calls “inclusive leadership.”

 

Tag(s): Leadership, Quality Improvement, Equitable Care Delivery, Culture of Safety
By IHI Multimedia Team | Friday, Jun 01, 2018
How do you improve teamwork, collaboration, mutual respect, and engagement? The leadership team of a cardiovascular intensive care unit used the IHI Framework for Improving Joy in Work using the Four Steps for Leaders with an emphasis on psychological safety.

 

Tag(s): Joy in Work, Teamwork, Quality Improvement, Communication, Culture of Safety, Leadership
By Nancy Iversen | Tuesday, Mar 13, 2018
If staff don't feel psychologically safe enough to speak up about risks to patient safety or opportunities for improvement, a health care organization may not know about all the problems they need to fix.

 

Tag(s): Patient Safety, Culture of Safety, Leadership
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