| Wednesday, Sep 05, 2018
Always Events® are aspects of the patient experience that are so important to patients and their families that health care providers must aim to perform them consistently for every individual, every time. The NHS England is working to spread this approach to co-designing care across the country.
| Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.
| Tuesday, Aug 14, 2018
Patricia Folcarelli and Lauge Sokol-Hessner describe how Beth Israel Deaconess Medical Center expanded their definition of patient harm by digging into the root causes of preventable non-physical harm.
| Tuesday, Aug 07, 2018
To improve hospital flow without distortion, leaders must look at the whole system of care processes, not just performance within individual patient care units or for subgroups of patients. Systems thinking requires viewing the organization as adaptive to the needs of patients, and comprised of interdependent clinicians and staff, departments, patient care units, infrastructure, and processes all working toward a common purpose.
| Tuesday, Jun 26, 2018
Hospitalized older adults can become frail and bedbound — not because of a primary illness, but because of a lack of movement. Two hospitals have incorporated learning what matters most to their patients into their efforts to improve mobility. They describe how getting their elderly patients up and moving has become an essential part of daily care.