Improvement Blog
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By Susannah Berlowe Binder | Thursday, Jun 20, 2019
A college intern shares why reading a recent IHI report on Advancing the Safety of Acute Pain Management compelled her to reflect on how commonly opioids are prescribed for young adults.


Tag(s): Quality Improvement, Patient Safety, Substance Use Disorder, Person- and Family-Centered Care
By Kate Lally | Monday, Jun 17, 2019
IHI has developed sample dialogues and case studies in a new toolkit to help address some of the challenges of engaging with patients and families in end-of-life care conversations.


Tag(s): Conversation Ready, The Conversation Project, Person- and Family-Centered Care, End-of-Life Care, Communication, Age-Friendly Health Systems, Geriatrics, Patient Safety, Quality Improvement, What Matters, Hospice
By Kedar Mate | Wednesday, Jun 05, 2019
Providing care for elderly patients doesn't automatically make you an expert in geriatrics. However, the 4Ms framework - focusing on what matters most to patients, medication, mobility, and mentation - can serve as a useful reminder to address the most important components of care for older adults.


Tag(s): Geriatrics, Person- and Family-Centered Care, Patient Safety, Age-Friendly Health Systems, Quality Improvement, Delirium (Acute), Medication Safety, What Matters
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.


Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Leonard Berry | Wednesday, May 15, 2019
Is too much emotional distance contributing to clinician burnout? IHI Senior Fellow Len Berry argues that the fear of taking away hope and having difficult emotional and spiritual discussions can harm both patients and care providers.


Tag(s): Person- and Family-Centered Care, Joy in Work, Communication, Conversation Ready, End-of-Life Care
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