Improvement Blog
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By IHI Multimedia Team | Thursday, Mar 02, 2017
Co-design involves patients in the design process and works with them to understand their met and unmet needs. The Department of Veterans Affairs uses it for both patients and staff to go beyond just designing with veterans in mind, to actually designing with veterans.


Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Engage Front-Line Staff in Improvement, Workforce Satisfaction and Retention
By Maureen Bisognano | Friday, Feb 24, 2017
Asking "What matters to you?" started as a way to enhance the care experience for patients, but it can also address the cost reduction and population health aspects of the Triple Aim, and alleviate or prevent burnout.


Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Care
By Len Berry | Thursday, Feb 23, 2017
A service quality researcher asserts that it is not enough for clinicians to perform well with their hands and their minds; they must also perform well with their words and other forms of communication.


Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement
By Derek Feeley | Friday, Feb 17, 2017
Changing payment models, uncertainty surrounding health reform, and the scrutiny of the modern digital age demand fresh thinking on how best to ensure harm-free care. At IHI’s National Forum in 2016, IHI President and CEO Derek Feeley proposed six patient safety “resolutions” to begin a conversation about new frontiers for patient safety.


Tag(s): Patient Safety, Leadership, Equitable Care Delivery, Transparency, Culture of Safety, Person- and Family-Centered Care
By Jo Ann Endo | Tuesday, Feb 07, 2017
When most people imagine having conversations about end-of-life care – if they ever do – they tend to imagine a scenario involving a terminal diagnosis or old age. An athlete in her forties, Chris Prange-Morgan knows from experience that sometimes the real picture looks very different.


Tag(s): The Conversation Project, Person- and Family-Centered Care, Hospice
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