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By John Gauthier | Wednesday, Mar 12, 2014
Implementing individual actions for patients and families, even if thoughtful and well intentioned, is not enough to ensure an optimal care experience for every patient, every time. An approach that may help your patient and family experience improvement efforts is IHI's Always Events framework.An Always Event is a clear, action-oriented, and pervasive practice or set of behaviors that provides the following• A foundation for partnering with patients and their families;• Actions that will ensure ... read full post


Tag(s): Always Events, Patient/Family Member, Patient & Familiy Centered Care practce, Patient & Familiy Centered Care practice, Patient advocacy
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