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By Mike Briddon | Monday, Nov 05, 2012
The quiet elderly couple stared off into the distance. "How long has it been? This can't be right," said the woman, slowly trailing off. The man, tan from a tropical vacation, paced and looked at his phone for the fifth time in the last two minutes. The crowd grew larger around them. Everyone looked hopeful, but very tired. "This is really getting ridiculous," said the man. "There must be something wrong. And how come there is no one around to ask?" Were they waiting for news about a loved one? ... read full post

 

Tag(s): "crew resource management," patient flow, IHI Triple Aim, Why Hospitals Should Fly, patient-centered care, shared-decision making
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