Improvement Blog
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By Jo Ann Endo | Tuesday, Sep 27, 2016
Many health care providers want to attain health equity, but they don't know how to start. Abigail Ortiz, MSW, MPH, Director of Community Health Programs at the Southern Jamaica Plain Health Center, described how her organization is addressing racism by having honest conversations between physicians and patients in the exam room.


Tag(s): Equitable Care Delivery, Population Health, Triple Aim for Populations, Person- and Family-Centered Care, WIHI, WIHI Archive
By Jo Ann Endo | Friday, Jul 08, 2016
Few health care professionals learn project management skills during their training. Even having strong quality improvement skills won’t guarantee success if you don't know how to manage the project. On a recent WIHI, experts shared their tips for how to manage successful improvement projects.


Tag(s): Quality Improvement, Leadership, Improvement Capability, WIHI, WIHI Archive
By Madge Kaplan | Friday, Apr 01, 2016
Dr. Paul Batalden, one of the founding fathers of health care quality improvement, was driving down a highway in Minneapolis when he spotted a hospital advertisement that striked him as odd.


Tag(s): Person- and Family-Centered Care, WIHI
By Madge Kaplan | Wednesday, Mar 23, 2016
More than 30 percent of safety issues for patients in hospitals originate before admission. Many problems are linked to outpatient settings, including primary care. This is a finding Dr. Mark Jarrett, Senior Vice President and Chief Quality Officer of Northwell Health, learned with his team while tracking hospital harm incidents using IHI’s Global Trigger Tool. It was a wake-up call, Dr. Jarret explained in a recent episode of WIHI, that spurred Northwell (formerly North Shore-LIJ Health System) ... read full post


Tag(s): Patient Safety, Primary Care, WIHI
By Madge Kaplan | Thursday, Jan 28, 2016
Reaching out to learn about the person behind the disease or medical problem represents a paradigm shift in thinking. The idea of asking patients "What matters to you?" has resonated with patients and care teams in different parts of the world.[Photo credit “Rosary” by Liz West via Flickr. CC BY 2.0.]Rose, an 88-year-old woman with advanced dementia, was admitted to a geriatric unit in Scotland following a fall at home. She couldn’t talk, became agitated easily, and often tried to get up and wal ... read full post


Tag(s): WIHI, WIHI Archive, Person- and Family-Centered Care
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