| Thursday, Dec 07, 2017
When an organization gets results and scores high on staff engagement surveys, it’s worth learning how they do it. Two long-time clinicians at the East London NHS Foundation Trust (ELFT) offer lessons on how to lay the foundation for a strong quality improvement culture.
| Wednesday, Nov 22, 2017
Effective middle managers are critical to sustainable quality improvement, yet many don’t get the support necessary to be successful. Some organizations won't invest in staff development, but they pay for poor quality in other ways - harm to patients, costly rework, and low morale - when they don’t develop the leadership and QI skills of their managers.
| Thursday, Oct 26, 2017
Sustaining improvement is essential to provide the best health care for patients. But too often, hard-won improvements are lost as attention shifts to other priorities and staff revert to the “old way” of doing things. Expert Improvement Advisor Richard Scoville outlines the 6 essential practices for sustainable improvement.
| Tuesday, Oct 03, 2017
Thirty Brazilian health care professionals joined the ever-growing worldwide network of improvement science experts when they celebrated their completion of the new IHI Improvement Specialist program in August 2017. They were the first graduates of the course, known as Especialista em Melhoria in Portuguese-speaking countries.
| Monday, Aug 21, 2017
At East London NHS Foundation Trust, we develop the QI skills of people throughout our organization, from patients to housekeepers.