| Tuesday, Dec 04, 2018
Every clinician has basic quality improvement skills because we know how to provide care. But the challenge is to turn experience focused on change for individuals into systems improvement for every patient, every time.
| Thursday, Mar 02, 2017
Co-design involves patients in the design process and works with them to understand their met and unmet needs. The Department of Veterans Affairs uses it for both patients and staff to go beyond just designing with veterans in mind, to actually designing with veterans.
| Wednesday, Feb 22, 2017
Improvement guru W. Edwards Deming had a clear vision of a leader’s role: “Management’s overall aim should be to create a system in which everybody may take joy in his [or her] work.” Studies have shown that joy in work leads to higher service user satisfaction, better staff engagement, more cooperation among staff, higher productivity, and more efficiency.
| Friday, Jun 24, 2016
IHI President and CEO Derek Feeley believes it’s a leader’s responsibility to ensure their staff members have a "line of sight," a direct connection from each person’s job to their organization’s mission and strategy. This, he asserts, is essential for effective decision making, to enhance staff satisfaction, and to minimize waste and procrastination.
| Tuesday, Jun 14, 2016
IHI and the IHI Leadership Alliance have been developing recommendations on what senior leaders can do to promote joy in work and reduce burnout. One way senior leaders can improve morale is to hold themselves accountable to the values and culture of their organizations. How? By not walking by when they see something that isn’t right.