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By Joshua Eng | Friday, Aug 31, 2018
Improving patient experience requires more than good intentions. The key is understanding how to embed initiatives into an organization’s larger cultural and strategic framework.


Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Communication, Quality Improvement, Engage Patients and Families in Care, Data and Measurement, Satisfaction: Patient and Family
By Joe Mando | Tuesday, Aug 28, 2018
IHI has launched the first large-scale patient safety project in Africa. The two-year, 10-hospital initiative in Ethiopia, Ghana, and South Africa will align with the WHO Global Patient Safety Challenge: Medication Without Harm.


Tag(s): Patient Safety, Quality Improvement, Medication Safety, Adverse Event, Africa
By IHI Multimedia Team | Friday, Aug 24, 2018
Paramedics regularly provide services in home settings and can be an ideal resource for delivering safe home care. This case study describes a program that partners paramedics with health care providers to improve home care safety, health outcomes, and patient experience while also reducing costs.


Tag(s): Triple Aim for Populations, Patient Safety, Home Care, Avoidable ED Visits, Population Health, Quality, Cost, and Value
By Derek Feeley | Tuesday, Aug 21, 2018
It is inherently disruptive to pursue joy in work because it challenges the status quo. But health care leaders don’t have to fear disagreements. Instead, they should welcome a diversity of perspectives because quality improvement is impossible without them.


Tag(s): Joy in Work, Leadership, Communication, Patient Safety
By IHI Multimedia Team | Friday, Aug 17, 2018
Community pharmacists possess an untapped potential for ensuring medication safety in the home, but their involvement is generally limited in most communities.


Tag(s): Patient Safety, Medication Reconciliation, Medication Safety, Adverse Drug Event (ADE), Home Care
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