| Friday, Jun 01, 2018
How do you improve teamwork, collaboration, mutual respect, and engagement? The leadership team of a cardiovascular intensive care unit used the IHI Framework for Improving Joy in Work using the Four Steps for Leaders with an emphasis on psychological safety.
| Wednesday, May 30, 2018
When working on improvement, it's easy to fall prey to two big mistakes: 1) acting like something is a unique event when it’s normal for the process, or 2) ignoring issues that are truly special, assuming they are normal. Making the right assessment can be difficult without the right tool: a Shewhart chart, also known as a control chart.
| Tuesday, May 29, 2018
The Leadership Alliance, a dynamic collaboration of health care executives who share a goal to deliver on the full promise of the IHI Triple Aim, took on the topic of waste this year, to learn from each other about how their systems identify and remove waste.
| Wednesday, May 23, 2018
To improve maternal and newborn health, providers with limited resources — wherever they are in the world — can learn from IHI’s team in Ethiopia. They’ve made notable progress by using quality improvement (QI) skills, creativity, and persistence in the face of great challenges.
| Wednesday, May 16, 2018
Collecting patient satisfaction data doesn’t go far enough to engage patients in quality improvement. Learn about an organization that offers patients and their caregivers opportunities to learn QI methods and join QI teams.