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By Mike Briddon | Tuesday, May 01, 2018
A new Learning Community is working together for the next 18 months to improve the system of care for patients with mental health needs within the ED. Here are some effective strategies EDs can use to improve the way they engage patients and families when responding to mental health crises.


Tag(s): ED - Emergency Department, Behavioral Health
By Kate Hilton | Monday, Apr 30, 2018
People’s resistance to adopting a new process or behavior is all too common in improvement projects. During the last year, IHI’s Innovation Team researched the human side of change as an underappreciated approach to improvement efforts.


Tag(s): Leadership, Quality Improvement, Psychology of Change
By Sodzi Sodzi-Tettey | Thursday, Apr 26, 2018
We need to strip QI of the terminology that often confuses more than it explains, and distill its methods to their core essentials to get the improved health outcomes that we seek.


Tag(s): Leadership, Quality Improvement, Africa
By Carol Peden | Wednesday, Apr 25, 2018
Identifying what physicians care about is the key to physician engagement. Just because the physicians in your organization are not engaged in the project you’re putting in front of them, it doesn’t mean they don’t care about improvement.


Tag(s): Engage Physicians in Improvement, Quality Improvement, Leadership, Communication
By Derek Feeley | Thursday, Apr 19, 2018
We sometimes behave as if the only learning that’s valuable is what we learn when things go wrong.


Tag(s): Quality Improvement, Leadership
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