| Friday, Feb 24, 2017
Asking "What matters to you?" started as a way to enhance the care experience for patients, but it can also address the cost reduction and population health aspects of the Triple Aim, and alleviate or prevent burnout.
| Thursday, Feb 23, 2017
A service quality researcher asserts that it is not enough for clinicians to perform well with their hands and their minds; they must also perform well with their words and other forms of communication.
| Wednesday, Feb 22, 2017
Improvement guru W. Edwards Deming had a clear vision of a leader’s role: “Management’s overall aim should be to create a system in which everybody may take joy in his [or her] work.” Studies have shown that joy in work leads to higher service user satisfaction, better staff engagement, more cooperation among staff, higher productivity, and more efficiency.
| Friday, Feb 17, 2017
Changing payment models, uncertainty surrounding health reform, and the scrutiny of the modern digital age demand fresh thinking on how best to ensure harm-free care. At IHI’s National Forum in 2016, IHI President and CEO Derek Feeley proposed six patient safety “resolutions” to begin a conversation about new frontiers for patient safety.
| Thursday, Feb 16, 2017
East London Foundation Trust puts the tools of improvement in the hands of those at the frontline in their mental health setting. They've seen reductions in wait times, pressure ulcers, and use of restraints. One of their Improvement Advisors describes how teaching quality improvement skills has changed their culture and transformed their system.