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By Jennifer Lenoci-Edwards | Thursday, Apr 28, 2016
There’s a surgeon on my team who thinks he’s an exception to every rule because he brings in millions of dollars in revenue. I’ve seen him skip hand hygiene protocol several times, even though other staff have directly asked him to follow it. I’m concerned for our patients and the culture of our organization with his bad example. What would you do?


Tag(s): Patient Safety
By Sara Alvarez | Wednesday, Apr 27, 2016
Evidence shows that early childhood education is crucial for having a good health over the course of a person’s life. That’s how the program Un Buen Comienzo (UBC) — “A Good Start” in English — came to life. UBC is a project implemented in Chile by the Fundación Oportunidad (Opportunity Foundation), which uses IHI’s improvement methodology to improve the quality of early education in vulnerable communities. This work has introduced improvement me


Tag(s): Improvement Capability, Latin America
By Christina Gunther-Murphy | Tuesday, Apr 26, 2016
When teams set out to improve care, it’s essential to set a numerical aim. The problem is when organizations try to evaluate patient engagement, they almost always default to measuring patient satisfaction instead.


Tag(s): Person- and Family-Centered Care, Satisfaction: Patient and Family, Engage Patients and Families in Care, Data and Measurement
By Jo Ann Endo | Thursday, Apr 21, 2016
In Scotland, hospital mortality rates are at their lowest level since records began. In this interview, Professor Jason Leitch, Clinical Director for NHS Scotland, shares the lessons his country has learned that could apply to other large-scale patient safety efforts.


Tag(s): Patient Safety, Large-Scale Improvement, Scotland, Europe
By Joelle Baehrend | Wednesday, Apr 20, 2016
As I recently read AHRQ’s 2016 National Healthcare Quality and Disparities Report with the patient safety team here at IHI, a phrase kept running through my mind “Demand more.” A bicycling advocate from my Boston neighborhood of Dorchester uses the hashtag #demandmore when tweeting about improving safety for pedestrians and cyclists. Jonathan Fertig (@rightlegpegged on Twitter) does for his cause what many health care improvement innovators and early adopters do for quality and safety. More spec ... read full post


Tag(s): Equitable Care Delivery, Patient Safety
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