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By Kimberly Mitchell | Thursday, Aug 27, 2015
The sheer volume and variety of patient experience data can be overwhelming. In this post, IHI Improvement Advisor Kevin Little, PhD, recommends ways to organize this information to make meaningful improvements in care. He is faculty for IHI's Expedition Putting Your Patient Experience Data to Work.Organizations face a number of challenges when trying to understand patient experience data. The types of data you can collect and analyze is diverse and wide ranging, from patient satisfaction survey ... read full post


Tag(s): Improvement Capability, Data Collection, Engage Patients and Families in Improvement, Quality Improvement
By Kimberly Mitchell | Wednesday, Aug 26, 2015
Now in its 27th year, IHI’s National Forum is the annual gathering that improvers from around the world don’t want to miss. And Joanne Healy, a Senior Vice President at IHI who oversees the Forum, has never missed a single one. As one of the first employees to join IHI, she helped shape this flagship IHI program into what it is today — and maybe it has helped shape her in some ways, too.When I was 14 years old, I fractured my pelvis in a car crash and spent a month in the hospital. I loved the n ... read full post


Tag(s): National Forum, Quality Improvement, Improvement Capability, Patient Safety, Quality, Cost, and Value, Person- and Family-Centered Care, Triple Aim for Populations
By Kimberly Mitchell | Friday, Aug 21, 2015
“It’s easy to become very hospital-centric,” says Peg Bradke, Vice President of Post-Acute Care Services at UnityPoint Health–St. Luke's Hospital, “but today you can’t provide everything a patient needs within the hospital.” In this interview with IHI Content Development Manager Jo Ann Endo, Bradke describes why it’s an exciting time in health care, despite the many challenges. Bradke is faculty for the IHI Expedition Improving Care Transitions to Reduce Readmissions.Having worked on reducing re ... read full post


Tag(s): Reducing Readmissions, Quality Improvement, Quality, Cost, and Value, Person- and Family-Centered Care, Transitions in Care
By IHI Multimedia Team | Friday, Aug 21, 2015
The quotation, “Every system is perfectly designed to get the results it gets,” has been popularized in the health care improvement world, yet most don’t know to whom the quote should be attributed. Earl Conway and Paul Batalden, IHI Senior Fellow and Founding Chair of the IHI Board of Directors, clarify its origins.


Tag(s): Improvement Capability, Quality Improvement, Improvement Methods and Tools, Systems Thinking, Reliable Processes, Redesign Processes and Systems
By Kimberly Mitchell | Wednesday, Aug 12, 2015
The Primary Care Coalition (PCC) in Montgomery County, Maryland, has been pursuing the Triple Aim since 2007 as one of the original IHI Triple Aim prototype communities. Even with, or perhaps because of, their years of experience, they continue to gain new insights about how to approach their efforts to improve population health. In this blog post, Leslie Graham, PCC Chief Executive Officer, and Barbara Eldridge, Manager of Quality Improvement and Outcomes, describe some of their lessons learned ... read full post


Tag(s): Triple Aim for Populations, Population Health, Primary Care, Person- and Family-Centered Care
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