The sheer volume and variety of patient experience data can be overwhelming. In this post, IHI Improvement Advisor Kevin Little, PhD, recommends ways to organize this information to make meaningful improvements in care. He is faculty for IHI's Expedition Putting Your Patient Experience Data to Work.Organizations face a number of challenges when trying to understand patient experience data. The types of data you can collect and analyze is diverse and wide ranging, from patient satisfaction survey ... read full post

Now in its 27th year, IHI’s National Forum is the annual gathering that improvers from around the world don’t want to miss. And Joanne Healy, a Senior Vice President at IHI who oversees the Forum, has never missed a single one. As one of the first employees to join IHI, she helped shape this flagship IHI program into what it is today — and maybe it has helped shape her in some ways, too.When I was 14 years old, I fractured my pelvis in a car crash and spent a month in the hospital. I loved the n ... read full post

“It’s easy to become very hospital-centric,” says Peg Bradke, Vice President of Post-Acute Care Services at UnityPoint Health–St. Luke's Hospital, “but today you can’t provide everything a patient needs within the hospital.” In this interview with IHI Content Development Manager Jo Ann Endo, Bradke describes why it’s an exciting time in health care, despite the many challenges. Bradke is faculty for the IHI Expedition Improving Care Transitions to Reduce Readmissions.Having worked on reducing re ... read full post

The quotation, “Every system is perfectly designed to get the results it gets,” has been popularized in the health care improvement world, yet most don’t know to whom the quote should be attributed. Earl Conway and Paul Batalden, IHI Senior Fellow and Founding Chair of the IHI Board of Directors, clarify its origins.

The Primary Care Coalition (PCC) in Montgomery County, Maryland, has been pursuing the Triple Aim since 2007 as one of the original IHI Triple Aim prototype communities. Even with, or perhaps because of, their years of experience, they continue to gain new insights about how to approach their efforts to improve population health. In this blog post, Leslie Graham, PCC Chief Executive Officer, and Barbara Eldridge, Manager of Quality Improvement and Outcomes, describe some of their lessons learned ... read full post