By Madge Kaplan, IHI's Director of Communications and host of WIHI.When IHI launched WIHI in May 2009, we took a gamble that health care improvers would welcome a free, online, 60-minute forum for broad learning, networking, and discussion. We weren’t certain people would tune into an audio talk show during what for many is the middle of the work day. Plus, as improvement work had spread across all of health care, those leading the charge and making the changes are plenty busy. It’s not easy to ...
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