Improvement Blog
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By Mike Sweeney | Wednesday, Feb 13, 2013
During my 11 years as an IHI employee, I have heard or read quite a few patient stories. These first-hand accounts are incredibly powerful, and really connect me to the work I do here, and how we as an organization can make a difference. However, as a pretty healthy, active 34-year-old, I never had my own patient story — until last Friday. My day started like any other Friday. I started plowing through my email and was in the process of working on some web pages for a new webinar when I star ... read full post

 

Tag(s): Patient & Family Centered Care, Patient Experience, System and Process Improvement and Reliability
By Molly Fubel | Tuesday, Feb 12, 2013
It’s 5 p.m. on a Friday and my five-year-old begins complaining of a sore throat. One shine of the flashlight in her mouth reveals red swollen tonsils with white spots. Darn. She’s had strep throat four times in the past three months, and it’s most likely returned. Of course, she waited until the doctor’s office was closed for the weekend to mention this problem.   After I speak with the physician on call, we head out for a strep test at the nearby urgent care facility to avoid the long wai ... read full post

 

Tag(s): Patient & Family Centered Care, Patient Experience, Nurse, System Redesign, System and Process Improvement and Reliability
By Caylin Cheney | Monday, Feb 04, 2013
In collaboration with Afiesha Balgobin, Relationship/Project Manager The fruit basket idea was stolen shamelessly from our colleagues in Denmark. During a site visit to a hospital in November 2011, I noticed fruit bowls in the administrative offices. When I inquired why fruit bowls instead of candy bowls, I was startled at the response. “Fruits are better for you!” The Danish society is actively promoting fruit and vegetable intake across the country by making it an easy choice for people to m ... read full post

 

Tag(s): "health and wellness," partnerships, shared learning
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