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By Caitlin Littlefield | Wednesday, Oct 23, 2013
THE PROBLEM [Internal email to ALL IHI from Alan Olasin, AV Technician/Facility Manager] Beetlejuice Beetlejuice Beetlejuice.Did that work? No? Darn.I was hoping he would show up and make the soap-sud disaster upstairs turn into mini marshmallow monsters as that would be easier to catch and clean up (not to mention ADORABLE).What am I talking about?This Someone put “dish detergent” into the dishwasher. Sadly this creates a LARGE mess that Jameson helped me clean up. Thanks Jameson. The “Dish De ... read full post


Tag(s): joy in work, Human Factors, Awareness, blueshirt
By Caitlin Littlefield | Monday, Oct 21, 2013
By John Gauthier Communications Coordinator (IHI) “None of the things we know really matter to health is actually paid for.” That’s the view that Dr. Kirsten Meisinger, a medical director for Cambridge Health Alliance (CHA), shared as WIHI looked at what it really takes to be a high functioning primary care practice in the United States on the October 10 program. Dr. Meisinger was joined by Dr. Ed Wagner, developer of the Chronic Care Model, and now co-directing an initiative known as LEAP (Lear ... read full post


Tag(s): WIHI, Conversation Ready, Primary Care, Ambulatory Care, Chronic Care Model
By Caitlin Littlefield | Friday, Oct 04, 2013
By John Gauthier Communications Coordinator (IHI) “Always Events” have been part of the movement to put patients at the center of their care since the beginning. On WIHI, we put our listeners at the center of the discussion, with their great questions and observations about the everyday work of improving health care. The September 26 WIHI was no exception. Almost a thousand listeners tuned in, and they contributed a wealth of knowledge. Our guests – Cherry Shogren of UnityPoint Health in I ... read full post


Tag(s): WIHI, WIHI Archive, Always Events, SMART, Patient & Family Centered Care
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