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By Caitlin Littlefield | Wednesday, Aug 22, 2012
Who doesn’t love listening to grandparents tell stories about their lives growing up in days gone by? Don’t those days seem so different, it’s hard to believe they are within our grandparents' lifetimes? Betty Jane Hall, circa 1942 My grandmother Betty Jane, or BJ as we all call her, used to have a 19-inch waist. Nineteen inches! During WWII, when she was 20, she worked as a model at Saks Fifth Avenue in New York City, in the custom clothes department. This meant that she spent her days m ... read full post


Tag(s): Patient Experience, Engage Patients and Families in Care, Patient & Family Centered Care
By Caitlin Littlefield | Thursday, Aug 16, 2012
Are you looking for an active and healthy alternative to conducting a meeting in the usual cold, dark conference room? The answer is right outside your window! I found that out when a recent check-in with a colleague produced what I call the “Walk and Talk.” I needed to discuss a project with a colleague who doesn’t work in our Cambridge, MA, office. We didn’t need any PowerPoint slides or computer capabilities, so I suggested we do the meeting as a “Walk and Talk” and she agreed. The resu ... read full post


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By Mike Briddon | Friday, Aug 03, 2012
No one likes the dentist. No one looks forward to a dentist appointment. I’m no different. But as I walked through Harvard Square to this particular visit last week, I had a little bounce in my step. Why? One word: flossing. For whatever reason (maybe it’s my adoption of the idea of “small tests of change” in my life), I’d made flossing a habit in the last six months. So, I … was … confident! Before we get to the visit, though, let me back up for a moment: When I started working at IHI a little ... read full post


Tag(s): Patient & Family Centered Care, IHI Open School for Health Professions, Dentistry
By Alex Anderson | Friday, Aug 03, 2012
 Three months ago, I joined my family in remembering our cousin and friend, Harriet Berman. At Harriet’s funeral, her children celebrated her life in many ways. Among the many stories and reflections, one message stood out to me: Harriet deeply disliked the language used to describe the experience of being a cancer patient—being a victim of cancer. Fighting a battle with cancer. Living as a survivor of cancer.  Harriet did not like the implications of the language. Battling something implies the ... read full post


Tag(s): Patient & Family Centered Care, Cancer Care, Engage Patients and Families in Care
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