Improvement Blog
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By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.

 

Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Leonard Berry | Wednesday, May 15, 2019
Is too much emotional distance contributing to clinician burnout? IHI Senior Fellow Len Berry argues that the fear of taking away hope and having difficult emotional and spiritual discussions can harm both patients and care providers.

 

Tag(s): Person- and Family-Centered Care, Joy in Work, Communication, Conversation Ready, End-of-Life Care
By Helen Bevan | Tuesday, May 14, 2019
How can health care provide both personalized care while also improving care or health for a large population? Helen Bevan, Chief Transformation Officer, NHS Horizons England, describes some promising possibilities.

 

Tag(s): Person- and Family-Centered Care, Large-Scale Improvement, Spreading Changes, Quality Improvement
By Clare Morrison | Thursday, May 09, 2019
If you’re relatively healthy, driving for hours to a hospital appointment is an inconvenience. For someone who is frail or in pain, the journey is a huge challenge. A rural telehealth system in Scotland is growing in popularity because they're co-designing it with patients and clinicians.

 

Tag(s): Person- and Family-Centered Care, Engage Patients and Families in Improvement, Engage Physicians in Improvement, Rural Health and Health Care
By Catherine Craig | Wednesday, May 08, 2019
Two innovative approaches to providing mental health care in emergency departments — one for children and one for adults — get results by coordinating with community-based care to support patients after an immediate crisis is resolved

 

Tag(s): Behavioral Health, Improve ED Flow by Improving Behavioral Health Care, ED - Emergency Department, Quality Improvement, Patient Safety, Person- and Family-Centered Care, Triple Aim for Populations
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