Improvement Blog
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By Kimberlydawn Wisdom | Thursday, May 23, 2019
How can we eliminate inequities in maternal health? One health care leader offers her advice and describes what many people may not know about why African American women are much more likely to have a poor birth outcome than white women.


Tag(s): Maternal and Child Health, Perinatal Care, Patient Safety, Quality Improvement, Equitable Care Delivery, Triple Aim for Populations
By Amanda Aryee | Wednesday, May 22, 2019
When Amanda Aryee, a pharmacy manager, was introduced to the Basic Certificate in Quality and Safety, the Global Trigger Tool, and other QI tools, she recognized the connection between quality and patient safety. Follow her journey to see the lessons she learned from QI tools about ensuring the delivery of high-quality care.


Tag(s): Africa, Patient Safety, Quality Improvement
By Susan Edgman-Levitan | Tuesday, May 21, 2019
Susan Edgman-Levitan was one of the first people to urge clinicians to ask, “What matters to you?” as well as “What is the matter?” In the following interview, she shares the personal experience that led to this groundbreaking idea and how to counter skepticism about putting “What Matters” into practice.


Tag(s): Person- and Family-Centered Care, Communication, Quality Improvement, Engage Patients and Families in Care, Engage Patients and Families in Improvement, What Matters, Primary Care
By Leonard Berry | Wednesday, May 15, 2019
Is too much emotional distance contributing to clinician burnout? IHI Senior Fellow Len Berry argues that the fear of taking away hope and having difficult emotional and spiritual discussions can harm both patients and care providers.


Tag(s): Person- and Family-Centered Care, Joy in Work, Communication, Conversation Ready, End-of-Life Care
By Helen Bevan | Tuesday, May 14, 2019
How can health care provide both personalized care while also improving care or health for a large population? Helen Bevan, Chief Transformation Officer, NHS Horizons England, describes some promising possibilities.


Tag(s): Person- and Family-Centered Care, Large-Scale Improvement, Spreading Changes, Quality Improvement
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