| Thursday, Mar 23, 2017
At IHI, we talk about small tests of change and going incrementally forward. The mental model in improvement focuses on optimizing existing systems and eliminating defects. Innovation requires a different mental model — creation of something new and different from what we’ve experienced before.
| Tuesday, Mar 21, 2017
A lot of patient safety work focuses on “projects" instead of taking the broad view. It's important to build the internal structure to avoid working in a vacuum. Without placing your work into the broader context of your organization's other efforts, you may have trouble keeping up momentum, making further improvement, or sustaining your gains.
| Wednesday, Mar 15, 2017
In this interview, University of Kansas Medical Center Vice President Terry Rusconi describes the multiple adaptations of the rapid response team concept his organization has developed and how it has spurred innovation and enduring value for patients and staff.
| Thursday, Mar 09, 2017
Learning boards — digital or analog white boards used to visually display key processes, measures, and improvement tests at the unit level — are essential in promoting operational transparency because they offer a way for people to observe the learning process in action.
| Monday, Mar 06, 2017
Do change and uncertainty represent "the new normal" in health care? In the latest installment of his “Line of Sight” column, IHI President and CEO Derek Feeley suggests three tips for making the most of an ever-changing health care landscape, including being open to learning from others.