Safety First Blog
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By Doug Bonacum | Friday, Apr 03, 2015
Doug Bonacum, Vice President of Patient Safety and Quality at Kaiser Permanente in Oakland, California, is faculty for IHI’s Patient Safety Executive Development Program. In this interview with IHI Content Development Manager Jo Ann Endo, Bonacum talks about the fundamental changes necessary for the future of patient safety while also reinforcing the continual need for patient safety basics.Watch a video of Doug Bonacum discussing patient safety ... read full post


Tag(s): Patient Safety, Quality Improvement, Reliable Processes, Health Information Technology (HIT), Human Factors, Engage Patients and Families in Care, Teamwork, Communication
By Frank Federico | Thursday, Mar 05, 2015
IHI Executive Director Frank Federico highlights some of the resources IHI has developed for care providers, middle managers, executives, boards, and others to encourage patient and family engagement to make care safer.


Tag(s): Patient Safety, Engage Patients and Families in Care, Patient Self-Management, Communication
By Jo Ann Endo | Monday, Feb 09, 2015
According to Anne Myrka, a drug safety pharmacist at IPRO (the CMS-designated Quality Improvement Organization for New York State), “If you want to do medication reconciliation correctly, you have to start with a medication management process.” (IPRO leads the Medicare-funded Atlantic Quality Innovation Network, or AQIN, which heads up quality improvement activities in New York, South Carolina, and the District of Columbia.) Ms. Myrka is also faculty for the IHI Expedition on Improving Medicatio ... read full post


Tag(s): Medication Safety, Adverse Drug Event (ADE), Medication Reconciliation, Patient Safety, Quality Improvement, Communication
By Frank Federico | Wednesday, Oct 15, 2014
Inadequate health literacy can lead to numerous negative effects on an individual’s health, including poor self-care, increased utilization of services, worse outcomes, and decreased likelihood of receiving preventive care. Poor communication also contributes to unnecessary readmissions and reduced patient satisfaction and engagement.


Tag(s): Communication, Engage Patients and Families in Care, Satisfaction: Patient and Family, Patient Self-Management, Patient Safety
By John Gauthier | Friday, Jun 27, 2014
“Learning about people's strengths, values, needs, and challenges is the foundation for redesigning care,” says Catherine Craig, MPA, MSW, faculty for the IHI Better Health and Lower Costs for Patients with Complex Needs Collaborative. Her expertise includes fostering collaboration with disenfranchised groups, and navigating the intersections between policy areas and organizations by identifying and translating common priorities. July is going to be an exciting month at IHI as we begin workin ... read full post


Tag(s): Triple Aim for Populations, Communication, Cost Containment and Reduction, Collaboratives, Engage Patients and Families in Improvement, Engage Patients and Families in Care, Complex Needs
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